Performance Level 4 Unit 15

What we look for in staff is 100% _____________ to the job.

• dedication

• punctuality

Most importantly, nurses must be very __________ people.

• confident

• caring

The most highly ___________ staff are not those who want a bonus,

but those who naturally want to make things work.

• motivated

• patient

We don’t really work fixed hours. Some days you might work late and other days you might leave a little earlier. We like a ___________ approach to the working day.

• flexible

• helpful

I’m afraid your work record so far hasn’t been very good. You don’t seem very ____________.

For example, last month you were late for work four times.

• dependable

• dependant

I remember when I was as ___________ as him and wanted to reach the top of the company.

• creative

• ambitious

______________ is a key quality in customer care, especially when you have

to listen to customers complaining about products.

• Patience

• Enthusiams

One of the ________________ members of staff is Gill. She’s always here first.

I think we should give her a bonus.

• most creative

• hardest working

I                                       (work) in a hotel bar when I first met him.

• was working

• have worked

I mentioned it, and he said he                                        (already /ask) them.

• had already asked

• has already asked