Conflict Resolution Techniques Quiz

Why is it important to avoid getting defensive in a conflict?

• It ends the conflict immediately.

• It helps in understanding the other person's perspective.

• It makes you look smarter.

• It shows you are weak.

What should you avoid doing when you feel under attack in a conflict?

• Staying calm.

• Using 'I' statements.

• Listening actively.

• Blaming the other person.

What is the benefit of starting statements with 'I' instead of 'you'?

• It makes the other person feel guilty.

• It ends the conflict.

• It shows you are right.

• It helps in expressing your feelings without blaming.

Why is it important to manage your emotions during a conflict?

• It makes you look strong.

• It helps in thinking rationally and finding a solution.

• It shows you are not affected.

• It ends the conflict quickly.

What is a good strategy to show that you can compromise?

• Avoiding the conflict.

• Always insisting on your own way.

• Putting a solution before your own pride.

• Ignoring the other person's opinion.

Why should you avoid badmouthing someone to others?

• It builds trust and respect.

• It makes the other person feel better.

• It helps in resolving the conflict.

• It makes you look good.

How can you avoid taking things personally in a conflict?

• By getting defensive.

• By ignoring the other person.

• By understanding that criticism is not an attack on you as a person.

• By blaming the other person.

What should you pay attention to in addition to words during a conflict?

• The other person's clothes.

• Nonverbal communication like body language and facial expressions.

• The other person's background.

• The other person's job title.

Why is it important to apologize and forgive in a conflict?

• It makes the other person feel guilty.

• It shows you are weak.

• It helps in maintaining your pride.

• It can lead to a better relationship.

How can humor be used effectively in a conflict?

• By showing you are not serious.

• By breaking the tension without offending the other person.

• By ignoring the conflict.

• By making fun of the other person.