Business Essentials Final Practice pt.4

Tayshaun acts with honesty in all situations. He is demonstrating:

• A. accountability.

• B. integrity.

• C. respect.

• D. viability.

Answer explanation

Tayshaun's honesty in all situations demonstrates integrity, making option B the correct choice.

Which computer technology uses databases of highly skilled knowledge to offer advice or make decisions in such areas as medical diagnosis and stock exchange trading?

• A. expert systems

• B. networking technology

• C. computer-aided design (CAD)

• D. Voice over Internet Protocol (VoIP)

Answer explanation

Expert systems use databases of highly skilled knowledge to offer advice or make decisions in areas like medical diagnosis and stock exchange trading.

What should employees understand about each customer in order to develop positive customer/client relations?

• A. The customer is in a hurry.

• B. The customer is like most others.

• C. The customer is a possible problem.

• D. The customer is a unique individual.

Answer explanation

Employees should understand that each customer is a unique individual in order to develop positive customer/client relations.

Jordan is using software to create a letter of application that he will send to a potential employer. Which application software is he using?

• A. database

• B. spreadsheet

• C. presentation

• D. word processing

Answer explanation

Jordan is using word processing software to create a letter of application, making option D the correct choice.

Jerome makes laptop computers. The laptops are part of his:

• A. input.

• B. output.

• C. parts.

• D. resources.

Answer explanation

Jerome's laptop computers are considered his output since they are the final products created by him.

An office supply company provides discounts to teachers to make them feel important. The company is modeling which activity?

• A. positive customer service

• B. business planning

• C. technology upgrade

• D. communication skills

Answer explanation

The correct choice is A because providing discounts to teachers to make them feel important falls under positive customer service, which aims to enhance customer satisfaction and loyalty.

A change in products will have the most direct impact on a business’s:

• A. distribution.

• B. finances.

• C. marketing.

• D. operations.

Answer explanation

A change in products will directly impact a business's finances as it can affect revenue, costs, and overall financial performance.

Cliff wants to know how much money his business made this year. He wants to know his business’s:

• A. margin.

• B. cash flow.

• C. end result.

• D. bottom line.

Answer explanation

Cliff wants to know how much money his business made this year, so he needs to look at his business's cash flow and bottom line to get the answer.

William plans to graduate high school in six months. Which type of goal is his plan?

• A. ultimate goal

• B. long-term goal

• C. short-term goal

• D. stepping-stone goal

Answer explanation

William plans to graduate high school in six months, making it a short-term goal due to its relatively close timeframe.

Cash is an example of:

• A. assets.

• B. expenses.

• C. equity.

• D. liabilities.

Answer explanation

Cash is considered an asset because it holds economic value and can be used to generate future benefits.