Dynamic Packages

What kind of package is it?

• flight + insurance

• only insurance

• flight + hotel

• multiline

Please select the correct answer about the Dynamic Packages invoiced in BG.

• the client receives Hotel voucher and airline ticket (in pdf format), Certificate of Insurance, General terms and conditions of insurance.

• the client receives only the terms and conditions of the product purchase.

• do not require sending additional documents or travel agreement to the customer.

What product do we issue free of charged for all the customers who purchased a Dynamic Package invoiced in PL?

• Trip Cancellation insurance

• Travel insurance

• Transfers

What should the client use to open the PDF documents Leisure team sends from Pure Cloud?

• email address

• last name

• phone number

The package is created on ESKY PL website and the client travels from Warsaw to Krakow. Will a package insurance be issued in this case?

• Yes

• No

If the client who booked through eSky PL market contacts us and wants to apply for the Price Match Guarantee:

• the agent should transfer the booking to Pending HTL

• the client should be informed to send a complaint using the claim form from our website

• the client should be informed to send a claim to the email [e-mail]

If the price of the ticket (within a Dynamic package) has increased, and there is no note from the Leisure Team, what should you do next?

• send the package to Pending HTL to check the price of the hotel

• inform the customer about the flight price increase and send the payment link

• send the package to CC Urgent to check the price of the hotel

Price Match Guarantee:

• is valid for Flight and Hotel Packages and for flights only

• is valid only for Flight and Hotel Packages

• is valid for every product we offer in eSky

Only one-way transfers are available now for Dynamic packages.

• True

• False