What kind of package is it?

Dynamic Packages

Quiz
•
Professional Development
•
Professional Development
•
Hard
Ivanna Ayala
Used 1+ times
FREE Resource
9 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
flight + insurance
only insurance
flight + hotel
multiline
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Please select the correct answer about the Dynamic Packages invoiced in BG.
the client receives Hotel voucher and airline ticket (in pdf format), Certificate of Insurance, General terms and conditions of insurance.
the client receives only the terms and conditions of the product purchase.
do not require sending additional documents or travel agreement to the customer.
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What product do we issue free of charged for all the customers who purchased a Dynamic Package invoiced in PL?
Trip Cancellation insurance
Travel insurance
Transfers
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What should the client use to open the PDF documents Leisure team sends from Pure Cloud?
email address
last name
phone number
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The package is created on ESKY PL website and the client travels from Warsaw to Krakow. Will a package insurance be issued in this case?
Yes
No
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
If the client who booked through eSky PL market contacts us and wants to apply for the Price Match Guarantee:
the agent should transfer the booking to Pending HTL
the client should be informed to send a complaint using the claim form from our website
the client should be informed to send a claim to the email gwarancja@esky.pl
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
If the price of the ticket (within a Dynamic package) has increased, and there is no note from the Leisure Team, what should you do next?
send the package to Pending HTL to check the price of the hotel
inform the customer about the flight price increase and send the payment link
send the package to CC Urgent to check the price of the hotel
8.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Price Match Guarantee:
is valid for Flight and Hotel Packages and for flights only
is valid only for Flight and Hotel Packages
is valid for every product we offer in eSky
9.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Only one-way transfers are available now for Dynamic packages.
True
False
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