Dynamic Packages

Dynamic Packages

Professional Development

9 Qs

quiz-placeholder

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Dynamic Packages

Dynamic Packages

Assessment

Quiz

Professional Development

Professional Development

Hard

Created by

Ivanna Ayala

Used 1+ times

FREE Resource

9 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Media Image

What kind of package is it?

flight + insurance

only insurance

flight + hotel

multiline

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Please select the correct answer about the Dynamic Packages invoiced in BG.

the client receives Hotel voucher and airline ticket (in pdf format), Certificate of Insurance, General terms and conditions of insurance.

the client receives only the terms and conditions of the product purchase.

do not require sending additional documents or travel agreement to the customer.

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What product do we issue free of charged for all the customers who purchased a Dynamic Package invoiced in PL?

Trip Cancellation insurance

Travel insurance

Transfers

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What should the client use to open the PDF documents Leisure team sends from Pure Cloud?

email address

last name

phone number

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The package is created on ESKY PL website and the client travels from Warsaw to Krakow. Will a package insurance be issued in this case?

Yes

No

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

If the client who booked through eSky PL market contacts us and wants to apply for the Price Match Guarantee:

the agent should transfer the booking to Pending HTL

the client should be informed to send a complaint using the claim form from our website

the client should be informed to send a claim to the email gwarancja@esky.pl

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

If the price of the ticket (within a Dynamic package) has increased, and there is no note from the Leisure Team, what should you do next?

send the package to Pending HTL to check the price of the hotel

inform the customer about the flight price increase and send the payment link

send the package to CC Urgent to check the price of the hotel

8.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Price Match Guarantee:

is valid for Flight and Hotel Packages and for flights only

is valid only for Flight and Hotel Packages

is valid for every product we offer in eSky

9.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Only one-way transfers are available now for Dynamic packages.

True

False