Shopping
Quiz
•
English
•
5th Grade
•
Practice Problem
•
Medium
Anonymous Anonymous
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the definition of a refund?
A penalty for returning a product
A gift given in appreciation for a purchase
A discount on a future purchase
A repayment of money, especially when a product or service is returned or deemed unsatisfactory.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why do customers usually request a refund?
Customers request a refund due to dissatisfaction, defects, change of mind, or billing errors.
Customers request a refund due to finding a better deal elsewhere
Customers request a refund due to receiving a gift from a friend
Customers request a refund due to winning a lottery
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the key pieces of information needed to process a refund?
Customer's email, shipping address, phone number
Product SKU, manufacturing date, warehouse location
Customer's name, order number, reason for refund, refund amount, original payment method, supporting documentation
Payment confirmation number, delivery date, customer feedback
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can a customer initiate a refund request?
Send a refund request via social media comments
Ask a friend to request a refund on your behalf
Contact customer support via phone, email, or through the company's website and provide necessary details.
Visit the company's physical store and demand a refund
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the typical timeframe for a refund to be processed?
Processed immediately
Always within 24 hours
Varies depending on the payment method and company policies
Takes up to a month
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are some common reasons for a refund request to be denied?
Refund amount too large
Missing or incomplete documentation, exceeding the refund period, non-qualifying reasons, violation of refund policies
Incorrect payment method used
Refund requested too early
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Explain the difference between a refund and a return.
A refund is returning money to the customer, while a return is giving back the purchased item.
A refund is only given for defective items, while a return is for any reason.
A refund is when the customer keeps the item, while a return is when the customer gets a new item.
A refund is processed immediately, while a return takes weeks to complete.
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