BUSI Week 9 Revision

What is the definition of employee behavior?

• The actions of individuals outside an organization.

• The actions of individuals within an organization, influencing its effectiveness.

• The actions of managers only.

• The actions of customers within an organization.

Which type of employee behavior directly impacts how a job is performed?

• Citizenship Behaviors

• Counterproductive Behaviors

• Performance Behaviors

• Organizational Behaviors

What do Citizenship Behaviors provide?

• Direct negative impacts to the organization.

• Indirect positive benefits to the organization.

• Direct positive impacts to the organization.

• Indirect negative impacts to the organization.

Which of the following is an example of Counterproductive Behaviors?

• Providing positive feedback.

• Helping a colleague with their work.

• Absenteeism, turnover, theft.

• Completing tasks on time.

What is the definition of personality according to the learning material?

• A relatively stable set of psychological attributes distinguishing one person from another.

• A set of physical attributes distinguishing one person from another.

• A temporary set of psychological attributes distinguishing one person from another.

• A set of skills and abilities distinguishing one person from another.

Which of the following is an example of personality traits mentioned in the learning material?

• "Big Five" Personality Traits

• "Big Three" Personality Traits

• "Big Seven" Personality Traits

• "Big Ten" Personality Traits

What does the psychological contract involve according to the learning material?

• Employee expectations of contributions and inducements from the organization.

• Employee expectations of salary and benefits from the organization.

• Employee expectations of promotions and rewards from the organization.

• Employee expectations of job security and stability from the organization.

What is the significance of effective management of psychological contracts?

• It improves employee satisfaction and organizational performance.

• It increases employee salaries and benefits.

• It ensures job security and stability.

• It enhances physical working conditions.

What does motivation refer to in the workplace?

• The salary and benefits provided to employees

• The forces causing people to behave in specific ways within the workplace

• The physical environment of the workplace

• The organizational structure of the company

What is the primary assumption of the Classical Theory regarding worker motivation?

• Workers are primarily motivated by job satisfaction.

• Workers are primarily motivated by money.

• Workers are primarily motivated by recognition.

• Workers are primarily motivated by job security.