Certified Medical Administrative Assistant Quiz

A medical administrative assistant is entering patient data into the electronic health record during the intake process. Which of the following information should be included in the patient health record from the intake process?

• Primary spoken language

• Credit score

• Past employment history

• Driving record

A medical administrative assistant is speaking with a patient during the intake process. The patient has a hearing impairment and does not seem to hear the questions being asked, but their neighbor came to the appointment with them. Which of the following accommodations could assist with gathering the information?

• Speak loudly to the patient.

• Speak with the neighbor who accompanied the patient.

• Use sign language.

• Ask the patient their communication preference.

A medical administrative assistant is generating encounter documentation for a patient who has an appointment in the afternoon. The patient has informed the assistant that their insurance changed 2 weeks ago. Which of the following could occur if the insurance information is not updated?

• The claim will take longer to process.

• The claim will be denied.

• The claim will pay the usual and customary amount.

• The previous insurance will forward the claim to the new insurance.

Which of the following actions could occur if the patient registration forms were not accurately entered or uploaded to the patient electronic health record?

• The patient's medical wishes would not be followed, such as a living will.

• The patient's financial institution is not activated.

• Accounts are created by the CMAA, not by uploading forms into the electronic health record.

• Health information could be released without the patient's consent.

Which of the following is considered an electronic health record necessity when entering information for an established patient?

• Patient satisfaction survey update

• Financial institution update

• Insurance information update

• Vehicle update

Which of the following information is imported into the electronic health record from the intake forms?

• Social history

• Employment history

• Credit history

• Address history

Which of the following types of information are included in the patient electronic health record?

• Prior third-party payer documentation

• Dependents health information

• Credit score

• Lab and radiology reports

Which of the following describes linking the diagnosis of difficulty breathing to the chest x-ray service?

• Medical necessity

• Eligibility verification

• Referral

• Precertification

A medical administrative assistant is confirming patient eligibility for the surgical schedule. Which of the following items should the assistant look for in the patient electronic health record to ensure reimbursement of the surgical claims?

• Preauthorization

• Predetermination

• Referral

• Utilization review

A medical administrative assistant is performing check-out with a patient who has an intellectual disability. Which of the following is an important consideration when assisting this patient?

• Provide extra time.

• Provide the handouts as they are leaving.

• Include an interpreter.

• Inform the patient you will upload the information in the patient portal.