Quiz 1

The vast majority of G7 sensors currently available in the market are now compatible with the Tandem pumps (T:Slim and Mobi). A customer calls because they received Alert 43T on their Tandem pump, what is the next step to do?

• Replace their G7 sensor under code 045

• Replace their G7 sensor under code 096

• Advise to contact Tandem and document code 406.

• Advise to fill out Tandem manual form.

The Omnipod 5 PDM requires both the 4-digit pairing code and the 12-digit after the “(21)” on the side of the applicator wearable serial number to be entered when pairing.

• True

• False

• Sometimes True Sometimes False

Patient/reporter mentions that they received an alert with a red banner on top and to replace the sensor now for G7. What code should we use?

• 116

• 125

• 042

• 001

Pairing assistance is already during a Transmitter session (G6) or not the first time the TX is being paired to a display device. What code should we use? Type in the code only.

First time or New G6 Transmitter to be paired with their display device to start a session. What code should we use? Type in the code only.

PT's app is working fine and they need assistance in pairing his Tandem pump to their wearable. What is the next thing to do?

• Refer to pump partner but if PT insists on assistance, create SR using code 501

• Refer to pump partner but if PT insists on assistance, create SR using code 113

• Refer to pump partner and advise that we do not handle those type of concerns.

• Refer to distributor but if PT insists on assistance, create SR using code 045

PT is confused on the number of supplies they received. They are claiming that it is not the correct set of supplies. What should we do?

• Code as 233 and advise PT to contact supplier.

• Code as 406 and advise PT to contact supplier.

• Advise PT to contact supplier and no SR needed.

• Transfer to CS with no SR

Geofencing concerns should be coded as:

• 716

• 941

• 235

• 045

Patient gets Account Not Found message after entering the verification code sent to the email/phone number. What code should we use?

• 4062

• 096

• 045

• 233

Tandem Patient states Alert 29 or Invalid Transmitter ID. What code should we use?

• 501

• 113

• No code, wrap up only