Personal Skills Development

Which of the following is considered a transferable skill?

• • Typing speed

• Project management

• Knowledge of a specific software

• Familiarity with company policy

Familiarity with company policy

• Effective time management

• Expertise in accounting software

• Technical writing

• Data entry

Which of these is a key component of active listening?

• Interrupting the speaker to give advice

• Making eye contact and nodding

• Planning your response while the other person is talking

• Multitasking while listening

Active listening involves:

• Judging what the speaker is saying

• Finishing the speaker's sentences

• Reflecting back what the speaker has said

• Correcting the speaker’s grammar

Which of the following is an example of non-verbal communication?

• Sending an email

• Speaking on the phone

• Gesturing with your hands

• Writing a report

Effective communication skills include:

• Clear articulation and active listening

• Passive hearing and body language

• Being persuasive and interrupting frequently

• Speaking quickly and loudly

To build trust in a professional relationship, one should:

• Share confidential information frequently

• Make promises you can’t keep

• Consistently meet commitments

• Be overly critical

Rapport building can be enhanced by:

• Avoiding small talk

• Mirroring the other person’s body language

• Sticking strictly to business

• Maintaining a serious demeanor

Which of the following is essential for effective teamwork?

• Dominating discussions

• Clear and open communication

• Keeping ideas to yourself

• Avoiding conflicts at all costs

Effective group work often requires:

• Individual goal setting

• Strong leadership and collaboration

• Ignoring team dynamics

• Independent work only