Business processes

What is a business process?

• A type of product

• A set of activities that help a company achieve a goal

• A training program for employees

• A method of customer feedback

Who can perform the activities in a business process?

• Only machines

• Only people

• Both people and machines

• Only managers

How can business processes be visualized?

• As text documents

• As flowcharts or process matrices

• As video tutorials

• As customer reviews

Why are business processes important?

• They increase the number of employees

• They improve customer satisfaction and help companies react quickly to changes

• They decrease product quality

• They are only important for large companies

What does BPM stand for?

• Business Product Management

• Business Process Management

• Business Profit Management

• Business Performance Management

What is one of the benefits of BPM?

• It increases the number of meetings

• It helps companies adapt to new conditions

• It requires more resources

• It decreases company performance

What do business process flows provide?

• A guide for people to follow when working with customers

• A way to reduce product quality

• A list of company rules

• A report of company profits

How do business process flows help people in a company?

• • They make people work longer hours

• They help people know what steps to take and where they are in the process

• They require more training

• They limit employee creativity