BPO revision

What does BPO stand for?

• Business Process Outsourcing

• Business Performance Optimization

• Business Process Optimization

• Business Product Outsourcing

Which of the following is a common reason companies use BPO services?

• Increase regulatory compliance

• Reduce costs

• Increase in-house staffing

• Decrease business complexity

What differentiates KPO from BPO?

• KPO involves high-end knowledge work while BPO involves routine tasks

• KPO is limited to IT services while BPO is not

• KPO is cheaper than BPO

• KPO deals only with manufacturing processes

What does HRO stand for?

• Human Resource Optimization

• Human Resource Outsourcing

• Human Relations Outsourcing

• • Human Resource Operations

What is the primary focus of IT (Information Technology)?

• Managing financial assets

• Developing, maintaining, and using computer systems and software

• Providing healthcare services

• Conducting market research

What is the primary characteristic of a voice process in BPO?

• Email communication

• Direct verbal communication with customers

• Data analysis

• Market research

Which of the following is an example of a non-voice process in BPO?

• Customer service call center

• Technical support via phone

• Data entry and form processing

• Telemarketing

What is the primary difference between domestic and international BPO services?

• Domestic BPO services are more expensive than international ones

• Domestic BPO services only handle IT-related tasks, while international BPO services handle non-IT tasks

• Domestic BPO services handle processes within the same country, while international BPO services handle processes across different countries

• • Domestic BPO services are only available for small businesses, while international BPO services are for large corporations

Which of the following is a common challenge faced by international BPO compared to domestic BPO?

• Lower cost efficiency

• Managing different time zones and cultural differences

• Higher levels of employee turnover

• Limited scalability of operations

Which of the following best describes an inbound BPO process?

• Making calls to potential customers to promote products or services

• Handling incoming calls from customers seeking support or information

• Conducting market research surveys over the phone

• • Managing internal communications within a company