Test

The mandatory skill set of workshop manager, except?

• Leadership

• Training

• Social & Interpersonal

• Presentation & IT

What are the factors influencing the key figure Sold hours / VTP, except?

• Part Sold/VTP

• Qualified service advise

• Proper capacity planning

• Implemented active reception

What is the standard value for throughput per mechanic per day

• 1

• 3

• 2

• 4

How do you calculate the kpi Effectiveness?

• Sold hours

  Attended hours

• Sold hours

  Productive hours

• Sold hours

  Total VTP

• Sold hours

  Workshop turnover

What are the factors influencing the key figure efficiency except?

• Working environment

• Tools & equipment

• Unit in operation

• Certified manpower

What should be the workshop productivity value?

• 92% up to 100%

• Min. 70%

• 85% up to 92%

• Max. 85%

What is the standard value for sold hour per vehicle throughput?

• 2.5h

• 3h

• 3.5h

• 5h

The responsibility of workshop manager, except?

• Profitability

• Organization

• Legal & Compliance

• Company Vision