Troubleshooting Quiz

Troubleshooting Quiz

12th Grade

59 Qs

quiz-placeholder

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Troubleshooting Quiz

Troubleshooting Quiz

Assessment

Quiz

Computers

12th Grade

Practice Problem

Medium

Created by

Ciara Williams

Used 4+ times

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59 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the three key components of a problem in troubleshooting?

Causes, symptoms, and consequences

Causes, solutions, and results

Symptoms, solutions, and results

Causes, effects, and solutions

2.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

Aria is working on her computer and encounters an issue. According to CompTIA's troubleshooting model, the first step she should take is _____

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a part of the first step in CompTIA's troubleshooting model?

Gather information

Duplicate the problem, if possible

Question users

Test the theory to determine cause

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should be done after establishing a theory of probable cause in CompTIA's troubleshooting model?

Identify the problem

Research knowledge base/Internet

Test the theory to determine cause

Approach multiple problems individually

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

From a business point-of-view, what is often more important than solving the original problem?

Identifying the problem

Resolving the consequences of the problem

Establishing a theory of probable cause

Researching the knowledge base/Internet

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if the theory to resolve a problem is not confirmed?

Implement the solution immediately.

Establish a new theory or escalate.

Document the findings and lessons learned.

Verify full system functionality.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first stage in the troubleshooting process?

Implementing the solution.

Documenting findings and lessons learned.

Identifying the problem.

Verifying full system functionality.

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