Troubleshooting Quiz

What are the three key components of a problem in troubleshooting?

• Causes, symptoms, and consequences

• Causes, solutions, and results

• Symptoms, solutions, and results

• Causes, effects, and solutions

Aria is working on her computer and encounters an issue. According to CompTIA's troubleshooting model, the first step she should take is _____

Which of the following is NOT a part of the first step in CompTIA's troubleshooting model?

• Gather information

• Duplicate the problem, if possible

• Question users

• Test the theory to determine cause

What should be done after establishing a theory of probable cause in CompTIA's troubleshooting model?

• Identify the problem

• Research knowledge base/Internet

• Test the theory to determine cause

• Approach multiple problems individually

From a business point-of-view, what is often more important than solving the original problem?

• Identifying the problem

• Resolving the consequences of the problem

• Establishing a theory of probable cause

• Researching the knowledge base/Internet

What should you do if the theory to resolve a problem is not confirmed?

• Implement the solution immediately.

• Establish a new theory or escalate.

• Document the findings and lessons learned.

• Verify full system functionality.

What is the first stage in the troubleshooting process?

• Implementing the solution.

• Documenting findings and lessons learned.

• Identifying the problem.

• Verifying full system functionality.

Why is it important to ask how many people are affected by the problem?

• To determine the severity of the problem.

• To identify the root cause immediately.

• To implement preventive measures.

• To document the actions and outcomes.

Reorder the following

• 1. Implement the solution or escalate as necessary.

• Establish a theory of probable cause

• Test the theEstablish a plan of action to resolve the problem and identify potential effects.ory to determine cause

• 1. Research knowledge base/Internet, if applicable.

• Identify the problem

Elijah has just implemented a solution to a technical issue. What should he do next after implementing the solution or escalating as necessary?

• Establish a new theory.

• Verify full system functionality and implement preventive measures.

• Identify the problem.

• Ask the user to describe the symptoms.