CompTIA A+ Core 1 Exam 220-1101 Quiz

What is the first step in the CompTIA troubleshooting model?

• Verify full system functionality

• Test the theory

• Identify the problem

• Establish a theory

What should be considered before implementing changes according to the best practice methodology?

• Internal documentation and support resources

• Physical inspection

• Question the obvious

• Corporate policies, procedures, and impacts

What is the purpose of establishing a new theory or escalating in the troubleshooting methodology?

• Consider alternatives/workarounds

• Question the obvious (again)

• Escalate

• Take system 'back to base'

What should be done after implementing a plan of action in the troubleshooting methodology?

• Verify full system functionality

• Refer to vendor instructions

• Change management and scheduling

• Document findings, actions, and outcomes

What is the function of BIOS in a computer system?

• Reproduced with permission of Dell Copyright © Dell 2022

• Basic Input/Output System (BIOS)

• Unified Extensible Firmware Interface (UEFI)

• Accessing system setup

What is the purpose of Boot Passwords and Secure Boot in BIOS/UEFI configuration?

• Secure boot

• User password

• System password

• Trusted Platform Modules

What are some symptoms of power issues in a computer system?

• Circuit fault or power blackout

• No indicator lights

• Socket fault

• Fans do not start

What does POST stand for in the context of troubleshooting PC hardware?

• Beep codes

• Power-on self-test

• Failed firmware update

• Faulty PSU or CPU

What should be checked when troubleshooting boot issues in a computer system?

• Boot sector

• Power and data connectors and cabling

• Boot sequence

• Boot device

What is the purpose of Self-monitoring, Analysis, and Reporting Technology (SMART) in troubleshooting drive reliability and performance?

• Report errors

• Benchmark performance without interference from OS/app causes

• Vendor and third-party diagnostic utilities

• Input/output operations per second (IOPS) measurement