Test Unit 4

What is ACT primarily used for in Operations?

• As a project management tool

• As an online database for cases

• As a customer relationship management system

• As a financial accounting software

Which software can ACT link to in other departments?

• Microsoft Excel and Word

• ODIN (Network) and Navision (Finance via Provider Headers)

• Google Drive and Dropbox

• Salesforce and QuickBooks

What type of system does ACT operate as?

• A project management system

• A customer relationship management system

• An email and case management system

• A financial accounting system

Which software does ACT not link to?

• ODIN

• Navision

• Microsoft Office applications

• Google Drive

Why should ACT be started at least 15 minutes prior to starting a shift?

• To ensure all updates are installed

• To ensure you can login in a timely manner

• To check for new emails

• To back up the data

How does Citrix create a virtual desktop?

• By connecting to a local server

• By connecting to a remote server

• By connecting to a cloud server

• By connecting to a physical desktop

Where should you save documents for troubleshooting purposes?

• On your virtual desktop

• On your local drive

• On a USB drive

• On an external hard drive

What is the recommended storage location for documents to avoid difficulty in finding them?

• Virtual desktop

• Falck OneDrive

• Local drive

• External hard drive

What will you be prompted to add via text SMS when accessing ACT?

• A username

• A password

• A code

• An email address

What should you do if the receiver cannot be found when accessing ACT?

• Restart your device

• Contact support

• Proceed to download

• Try a different network