Test Unit 4
Authored by Raul Torres
Professional Development
Professional Development
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51 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is ACT primarily used for in Operations?
As a project management tool
As an online database for cases
As a customer relationship management system
As a financial accounting software
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which software can ACT link to in other departments?
Microsoft Excel and Word
ODIN (Network) and Navision (Finance via Provider Headers)
Google Drive and Dropbox
Salesforce and QuickBooks
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of system does ACT operate as?
A project management system
A customer relationship management system
An email and case management system
A financial accounting system
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which software does ACT not link to?
ODIN
Navision
Microsoft Office applications
Google Drive
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why should ACT be started at least 15 minutes prior to starting a shift?
To ensure all updates are installed
To ensure you can login in a timely manner
To check for new emails
To back up the data
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How does Citrix create a virtual desktop?
By connecting to a local server
By connecting to a remote server
By connecting to a cloud server
By connecting to a physical desktop
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where should you save documents for troubleshooting purposes?
On your virtual desktop
On your local drive
On a USB drive
On an external hard drive
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