Test Unit 5-6

What is Intercompany?

• The grouping of customers for cases from lead centers.

• The process of merging two companies.

• The strategy for marketing new products.

• The method of handling internal employee disputes.

What do lead centers have?

• Their own customers with clients that travel.

• A list of potential new clients.

• A database of competitor information.

• A team dedicated to product development.

What happens when clients come to the Americas and need assistance?

• A case will be opened.

• They will be directed to a local office.

• They will be given a travel guide.

• They will be asked to contact their home office.

Which office oversees the network in the Americas and is the alarm center for the Americas?

• The FGA USA Office.

• The European Headquarters.

• The Asian Regional Office.

• The Australian Branch.

What percentage of revenue do intercompany cases make up?

• More than half.

• Less than a quarter.

• About one-third.

• Exactly half.

What do sister offices (or lead centers) have in their own respective countries?

• Travel insurances or assistance companies

• Manufacturing units

• Retail stores

• Educational institutions

What happens once it is determined that the client is in the Americas?

• The lead center will submit a case to the US office

• The case is closed immediately

• The client is transferred to another country

• The sister office handles the case alone

Which company is a major insurer in Denmark and Sweden, comparable to State Farm or Allstate in the US?

• Tryg

• Kammarkollegiet

• Valtiokonttori

• Alka

Which Scandinavian insurance company is present in Denmark, Norway, Sweden, and Finland?

• Alka

• Kammarkollegiet

• Tryg

• Valtiokonttori

Which company is the largest provider of general insurance services in the Nordic countries?

• Alka

• Tryg

• Kammarkollegiet

• Valtiokonttori