IT ENGLISH: COMPTIA #7

The OSD of a monitor indicates the proper video source is selected, but no image is displayed. Which of the following issues are the MOST likely reasons? (Select TWO).

• The source cable is disconnected

• The monitor’s brightness is set too low

• The backlighting of the monitor is faulty

• The monitor’s contrast is set too high

• No device is sending source video

A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed FIRST when troubleshooting the problem?

• Update drivers

• Reseat the video card

• Use OSD tools

• Replace the monitor

A workstation has a network link light, but it cannot access internal network resources. Which of the following is the MOST likely cause of the issue?

• Slow transfer speeds

• IP address conflict

• Incorrect gateway

• Packet collisions

A user states there are multiple small black dots on an LCD screen. Which of the following should be done to resolve the issue?

• Replace monitor

• Replace video card

• Replace video cable

• Replace power supply

A technician is working on a server with high latency on the mapped network drive. Upon entry into the server room, the technician suspects an issue with one of the drives in the array. Which of the following would the technician do to resolve the problem?

• Reseat the drive cable in the array

• Replace the RAID controller

• Replace the faulty drive in the array

• Reinstall the RAID drivers

A user notices the printer that is used for printing global shippers labels is missing columns in the printed labels. The special label stock is new and appears to be fine. Which of the following should the technician perform FIRST when troubleshooting this problem?

• Remove any stuck labels from the paper path

• Clean the pickup rollers and check them for wear

• Clean the print head with approved materials

• Replace and realign the print head

A network printer is online and ready. The accounting group is unable to print to this network printer, but other departments can. Which of the following would the technician use to resolve the problem?

• Replace the printer’s network cable

• Modify the security setting of the print spooler

• Restart the TCP/IP print spooler service

• Use the manufacturer’s maintenance kit

A user has reported that the company notebook is performing some random mouse actions requiring the user to make a lot of typing corrections. How can the technician solve the issue for the user?

• Adjust the mouse settings so the mouse moves slower

• Reverse the buttons on the mouse pad

• Adjust the mouse settings so the mouse moves faster

• Use the function keys to disable the mouse pad

The loud clicking noise coming from a faulty hard drive is MOST likely created by:

• the coil reversing polarity in an endless loop

• one or more bad spindle motor bearings

• repeated motion of the read/write head armature parallel to the platter

• the solid state read/write head scratching the platter surface

A printer on the second floor is not printing for anyone. However, the printer has power and displays ready on the LCD display. There is paper in the trays and the toner was recently changed. The system administrator goes to the location with a laptop and tests the network port and is able to connect. Jobs are being queued on the local machines. Which of the following should the system administrator do to get the printer functioning again?

• Move the printer to a known good port and connect to the network

• Replace the network cable to the printer

• Verify the server’s print spooler service is running

• Attach the printer directly to the laptop and print a test page