IT ENGLISH: COMPTIA #8

A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be configured in a RAID array, but the RAID card does not support SSD. Which of the following would the technician verify in order to use the new drives?

• Controller firmware

• Power requirements

• File system type

• System BIOS

Joe, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to support Windows 8.1 in order to use the Metro tiles. Which of the following is the FIRST step the technician should perform?

• Remove the laptop bezel

• Document and label each cable and screw location

• Organize the replacement parts

• Refer to the manufacturer’s documentation

A user reports that the mouse is not working properly. The technician notices on the users workstation that the mouse cursor spins for several minutes before the technician can use the mouse. Which of the following is the cause of the issue?

• Failed Operating System

• Faulty mouse

• Faulty CPU

• Not enough memory

A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of the following should the technician attempt FIRST in the troubleshooting process?

• Connect an external monitor into the laptop to determine if the LCD has failed

• Boot the system from either a boot CD or other removable media type

• Disconnect the AC and battery power and hold the power button for several seconds

• Remove any hard drives or optical drives, RAM, and any wireless cards or USB devices from the laptop

A technician is troubleshooting a desktop that is having intermittent issues with locking up and system errors. The technician suspects that the problem might be that not enough power is getting to the motherboard. Which of the following tools would a technician use to determine if the hypothesis is correct?

• POST card

• Loopback plug

• Multimeter

• Cable tester

Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect to the router fine via Ethernet but cannot see the wireless signal on any of his devices. The LEDs on the router indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe need to adjust to enable the devices to see the wireless signal?

• DHCP

• IPv6

• DMZ

• SSID

A technician receives a report from a client that is having issues with colors on a monitor. The technician notices that the monitor does not appear to have any red hues. The technician sees that the monitor has two types of inputs, VGA is currently in use, and the HDMI cable is not. The technician powers down the system and switches from using the VGA cable to the HDMI cable and the issue is resolved. Which of the following was MOST likely the issue?

• One of the pins on the VGA cable was damaged

• The monitor did not natively support VGA input

• The PC was originally configured to output to HDMI

• The video card drivers were out of date

A clients computer is not connecting to a website. Which of the following commands will allow the technician to view the route/number of hops between the host and remote systems?

• nbtstat

• tracert

• nslookup

• netstat

A client has an issue with large files taking a long time to open or save. As time goes by, the issue worsens. The client has hundreds of GBs of files that are still in the process of backing up. The technician has verified that the hard drive is healthy and there are no signs of failure. Which of the following troubleshooting steps should the technician perform NEXT?

• Install the latest drivers from the hardware vendor

• Perform a scan of the drive for file fragmentation

• Run chkdsk on the workstation’s hard drive

• Reformat the drive and reinstall the OS

A user is notified of file system errors on an external hard drive. Which of the following tools can be used to repair common errors on the drive?

• chkdsk

• diskpart

• format

• sfc