Chapter 5

____________________ messages tend to carry more weight, are more formal, and are taken more seriously in certain situations.

In the ____________________ of an e-mail message, you should cover just one topic.

Sending unsolicited advertisements, also called ____________________, either by fax or e-mail is illegal in the United States.

A(n) ____________________ is a digital audio or video file that can be downloaded to a computer or watched on a smartphone.

An e-mail message should include a descriptive ____________________ to help ensure that the message will be read.

To, From, Date, and Subject in an e-mail message or a memo are called ____________________ words.

Unless your company specifically allows it, never use your employer's computers for ____________________ messages or entertainment.

Although e-mail is still a relatively new business communication tool, a set of rules for polite online interaction called ____________________ has emerged.

____________________ messaging enables you to use the Internet to communicate in real time in a private chat room with one or more individuals. It is like live e-mail or a text telephone call.

Teams or departments use ____________________ to collect and disseminate information to large audiences creating a database for knowledge management.