Session 2 Develop Skills in Communicating Workplace Information

Which of the following statements is true about communication according to the provided material?

• Communication is solely verbal.

• We master non-verbal communication better than verbal communication.

• Communication includes more than verbal.

• Words form 55% of the content of a message.

According to the material, what percentage of the content of a message is formed by body language?

• 7%

• 38%

• 55%

• 100%

Who is the researcher mentioned in the material that provided the statistics on communication content?

• Albert Einstein

• Albert Mehrabian

• Albert Camus

• Albert Schweitzer

According to the material, what percentage of the content of a message is formed by the tone of voice?

• 7%

• 38%

• 55%

• 100%

What percentage of the content of a message is formed by words according to the material?

• 7%

• 38%

• 55%

• 100%

What is the definition of Non-Verbal Communication (NVC)?

• Transmission of information using words.

• Transmission of information without use of words.

• Transmission of information using only written text.

• Transmission of information using only sounds.

Which of the following is NOT a key element used to discern Non-Verbal messages?

• Gestures

• Postures

• Facial Expressions

• Written Text

Which key element of Non-Verbal Communication involves the use of body movements to convey messages?

• Gestures

• Postures

• Facial Expressions

• Eye Contact

How does Non-Verbal Communication (NVC) enhance communication?

• By replacing verbal communication entirely.

• By making verbal communication unnecessary.

• By enhancing verbal communication.

• By confusing the message.

Which of the following is an importance of Non-Verbal Communication (NVC)?

• It reduces the need for verbal communication.

• It conveys emotions and feelings.

• It makes communication more complex.

• It is only useful in written communication.