Structured Questions for Chapter 4-6

Describe the three main steps in writing routine requests.

Explain the importance of stating your request upfront in routine messages.

What elements should be included in a courteous close of a routine message?

Provide an example of a routine request for information.

How should you ask for recommendations in a business message?

What is the difference between a claim and a request for adjustment?

Outline the structure of a routine reply to a customer's inquiry.

How can you convey mildly disappointing information in a routine message?

Describe the components of a goodwill message.

Explain the purpose of thank-you notes in business communication.