Structured Questions for Chapter 4-6

Describe the three main steps in writing routine requests.

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Explain the importance of stating your request upfront in routine messages.

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What elements should be included in a courteous close of a routine message?

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Provide an example of a routine request for information.

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How should you ask for recommendations in a business message?

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What is the difference between a claim and a request for adjustment?

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Outline the structure of a routine reply to a customer's inquiry.

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How can you convey mildly disappointing information in a routine message?

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Describe the components of a goodwill message.

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Explain the purpose of thank-you notes in business communication.

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