Comm Skills Quiz

Which of the following is a key component of active listening?

• Interrupting the speaker to share your own thoughts

• Maintaining eye contact and nodding

• Checking your phone while listening

• Thinking about what you will say next

What is an example of nonverbal communication?

• Sending an email

• Smiling at someone

• Writing a letter

• Making a phone call

Which of the following is NOT a step in conflict resolution?

• Identifying the problem

• Blaming the other person

• Discussing possible solutions

• Agreeing on a solution

Which interpersonal skill involves understanding and sharing the feelings of another person?

• Sympathy

• Empathy

• Assertiveness

• Negotiation

What is the purpose of giving feedback?

• To criticise someone

• To provide constructive information for improvement

• To show superiority

• To avoid confrontation

Which of the following is a barrier to effective communication?

• Active listening

• Clear articulation

• Noise and distractions

• Open body language

What does maintaining eye contact during a conversation signify?

• Disinterest

• Aggression

• Engagement and attentiveness

• Nervousness

Which of the following is an example of positive feedback?

• "You always make mistakes."

• "You did a great job on that project."

• "You need to improve your work."

• "I don't like your approach."

What is the first step in resolving a conflict?

• Ignoring the problem

• Identifying the issue

• Blaming the other person

• Walking away

Which of the following is a sign of active listening?

• Interrupting frequently

• Nodding and summarising what the speaker said

• Looking around the room

• Checking your watch