ISSP: 1-4 Workshop Check-In

Select all the ways that customers may reward you in the sales process. (Session 1)

• Additional Purchases

• Appreciation

• Loyalty

• Referrals

When customers are satisfied, it is safe to assume they are both satisfied and loyal. (Session 1)

• True

• False

Customers that have long-term, loyal relationships with Border States have received quality, feel appreciated, are respected, and been provided value. (Session 1)

• True

• False

Both internal and external people are consider customers. (Session 1)

• True

• False

To create an expectational service experiences for customers, it takes every employee-owner working towards a common goal of build loyal customers.  (Session 1)

• True

• False

We define service and sales as:

"A process of identifying and filling needs people have, and creating value for them." (Session 1)

• True

• False

Which is NOT part of a sales and service professional role in working with customers? (Session 1)

• Advise

• Support

• Lead

• Refer

Which of the traits includes, "Having clear, specific, written, and shared goals/direction you have planned for your future"? (Session 1)

• Social Skills

• Goal Clarity

• Emotional Intelligence

• Achievement Drive

Which of the traits includes, "Having the ability to take responsibility for achieving your goals." (Session 1)

• Social Skills

• Goal Clarity

• Emotional Intelligence

• Achievement Drive

Which of the traits includes, "Possessing the ability to understand the differences in people, communicative well with people, and understand body language, tone of voice and gestures." (Session 1)

• Social Skills

• Goal Clarity

• Emotional Intelligence

• Achievement Drive