Event Management Exam 2

Alerts are processed using which of the following? (Choose three.)

• Alert management rules

• Event action rules

• Event rules

• Scheduled jobs

• Java and Groovy scripts

The individual commands that the Agent Client Collector executes on the host are known as what? (Choose three.)

• Events

• Checks

• Parameters

• Policies

• Metrics

What is Event Management licensing based on?

• The number of unique nodes that can send events to the instance

• The number of connectors and listeners it will collect data from

• The number of connectors it will collect data from

• The number of CIs in the CMDB that it will be monitoring

What missing attribute would cause an event to have a state of Error?

• Metric Name

• Source

• Classification

• Node

• Severity

Modified Agent Client Collector policies do not take effect until what action is taken?

• The check is tested on an existing agent/host

• The policy is republished

• Agents re-run the discovery policy

• MID server synchronization is initiated

• Agents are restarted

What does the Asynchronous Messaging Bus (AMB) channel do on the MID Server?

• Opens an inbound connection to the MID Server

• Allows Web Server transactions to be passed to ServiceNow

• Sends heartbeat information to the ServiceNow instance to ensure MID is communicating

• Continually queries the External Communication Channel (ECC) queue via a persistent query

Within the ServiceNow IT Operations Management solution set, which statement most accurately describes what Event Management is?

• The process responsible for defining, analyzing, planning, measuring, and improving all aspects of the availability of IT services

• The process responsible for ensuring the capacity of IT Services and IT infrastructure is able to deliver agreed upon service level targets in a cost-effective manner

• The process responsible for monitoring all abnormal occurrences throughout the IT infrastructure, allowing for normal operations, and detecting and escalating exception conditions

• The process responsible for recovery action and planning through machine learning

When creating a task from an alert what Event Management Module would be used?

• Event Rules

• Alert Correlation Rules

• Task Management

• Alert Management

What is the preferred method of parsing in the Transform/Compose step of an event rule?

• Python

• Regex

• sed/awk

• JavaScript

What are the server requirements to allow Operational Intelligence to successfully collect operational metric data via a push?

• This requires a minimum of three MID Servers - two for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).

• This requires a MID Web Server in addition to the MID Server.

• Nothing additional is required; this is handled by the MID Server.

• This requires a minimum of two MID Servers - one for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).