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Quiz #4 | Client Problems and Scenarios

Authored by maria undefined

Fun

8th Grade

Used 9+ times

Quiz #4 | Client Problems and Scenarios
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8 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When someone calls with a lash complaint, you should…

Ask them to come by the studio to have a look

Request photos, send photos to managers and Christina with details of client. (Member? First time getting lashes? etc.)

Nothing

Book a consultation and fix the lashes the best you can

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a client’s lashes do not meet the 5mm mark, you should…

Lash them anyways, with the length they want

The length does not matter.

Explain why they are not eligible for lash extensions. Take photos, suggest using Enhance and invite them back for a consultation after 4-6 weeks

Take photos and send in the Instagram group chat

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

if a client does not want to add a credit card on file for an appointment, you should…

Book the appointment anyways

Book the appointment, and let them add a card on file in person

Explain to them we cannot hold appointments without a card on file

None of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you see a “New” client is booked for a refill service, you should…

Request photos before the appointment, to ensure we are able to lash them with foreign extensions.

Do nothing

Remove the extensions and start over

Send them a reminder text

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You can waive a client’s cancellation fee, for any reason, without asking managers + Christina

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Client's can walk in for a free fix at anytime, if you have availability.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a client asks to cancel their membership, you should...

Cancel it immediately

Notify your managers, add it to client notes and your managers schedule

Freeze their account

None of the above

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