How to be a Gura in SOP?

What should you do if there are milk found in the fridge during closing?
关门时发现冰箱里有奶怎么办？

• Drink the milk

  把奶给喝了

• Throw the milk away

  把奶给倒掉

• Inform the parent and seek instruction.

  通知家长并寻求指导

• Keep the milk over night and use it the next day

  把奶保留过夜，第二天使用

At 6.55pm, you still have a child in school, what do you do?

下午6点55分，你还有一个孩子在学校，你会做什么？

• Call the parent immediately

  立即给家长打电话

• Wait till 7pm, and call the parent.

  等到晚上7点，给家长打电话。

• Wait till 7.05pm, and call the parent.

  等到晚上7.05，给家长打电话。

• Charge the parent late pick up fee no matter what time they arrive.

  无论家长什么时间到达，都会向家长收取迟接费

When do we need to charge the tablets?

我们什么时候需要给平板电脑充电？

• Charge overnight, so that we can use the next day.

  充电一晚上，第二天就可以使用。

• Charge it during office hours.

  办公时间充电。

• Charge it for 2 hours after operating hours, and return to centre to off it.

  工作时间结束后充电 2 小时，然后返回中心关闭。

If the parent arrived at 7:18pm, what would the late fee charges be?

如果家长晚上 7:18 到达，惩罚金是多少？

• $30

• $18

• $15

Answer explanation

The late charges fee are calculated in 15min block. Every 15min block = $15. Thus for this case, 18min late falls into 2nd 15min block, which will be $30.

惩罚金以15分钟为单位计算。每 15 分钟块 = $15。因此，对于这种情况，迟到 18 分钟属于第二个 15 分钟区块，即 $30。

What should you do if an unauthorized person come over to pick up the child?

如果未经授权的人过来接孩子怎么办？

• Call the parent to verify.

  打电话给家长核实一下。

• Release the child to the person and inform the parent.

  将孩子交给该人并通知家长。

• Run to the office, and seek help.

  跑到办公室寻求帮助

• Do not release the child. Then inform the management and parents.

  不要释放孩子。然后通知管理层和家长。

Answer explanation

Calling parents immediate seems to be the correct option, however the flow is wrong. Parent should have already submitted their authorized personnel to us prior.

Running to office won't help the situation.

Thus the immediate action is not to release the child. The parent would need to either submit its request via the google link or communicate via littlelives.

Informing parent afterward works as an alert to prevent ill intention from others.

立即给父母打电话似乎是正确的选择，但流程是错误的。家长应事先向我们提交其授权人员。

奔赴办公室对这种情况无济于事。

因此，立即采取的行动不是释放孩子。家长需要通过谷歌链接提交请求或通过littlelives进行沟通。

事后通知家长可以起到警示作用，防止他人恶意。

Where do you check who is the authorized person to pick up the child (not limited to your class only)?

您在哪里查看谁是有权接孩子的人（不仅限于您的班级）？

• Check via hard copy keep in the office.

  通过保存在办公室的硬拷贝进行检查。

• Check via soft copy in the google drive.

  通过谷歌驱动器中的软拷贝进行检查。

• Check with your colleague.

  与你的同事核实一下。

• Call the parent.

  给家长打电话。

Answer explanation

All them works. But only checking via google is preferred as it is holding the most up to date information.
Checking with colleague is a risky move because if your colleague remember wrongly, the fault will still lies with you.

Asking the parent only shows not only your incompetency as well as the school poor process flow.

它们都有效。但最好只通过谷歌检查，因为它保存着最新的信息。

与同事核对是一个冒险的举动，因为如果你的同事记错了，错误仍然在你身上。

询问家长不仅表明你的无能，也表明学校的流程很差。

What should we do with the Late Pick Up fee collected?

我们应该如何处理收取的惩罚金？

• Secretly keep it. Don't let your colleague knows.

  偷偷地保留着。不要让你的同事知道。

• Give it to management.

  交给管理层。

• Immediately share with all the closing staff.

  立即与所有关门同事平分。

• Only after the parents leave the centre, then share only with the colleagues that stay and wait for the parents.

  只有在父母离开中心后，才与留下来等待父母的同事平分。

How frequently should we call the parents to update child's status who is in the sick bay?

我们应该多久给家长打电话更新一下在医务室的孩子的状况？

• 5 min

• 10 min

• 15 min

• 30 min

Answer explanation

If parents had already indicated that they will come in X amount of time, there is no need to update the parents of the child's status unless that child's condition worsen significantly.

如果父母已经表示他们会在 X 时间内来，则无需向父母更新孩子的状况，除非孩子的病情明显恶化。

What are the infectious disease symptoms?

传染病的症状有哪些？

• Throat Infections

  喉咙感染

• Mouth ulcers on the inside of the mouth or/and sides of the tongue.

  口腔内侧或/和舌头两侧的口腔溃疡。

• Diarrhoea

  腹泻

• All of the above

  上述所有的

Answer explanation

Infectious Disease Symptoms are as follow:

1.High fever (above 37.5 ^oC)

2.Throat infections

3.Conjunctivitis (eye infection)

4.Vomiting and diarrhoea

5.Rash (flat or raised spots) or/and small blisters on palms of hand, soles of feet, or/and buttocks

6.Mouth ulcers on the inside of the mouth or/and sides of the tongue

7.Other symptoms advised by ECDA or/and MOH

传染病症状如下：

1.高烧（37.5℃以上）

2.喉咙感​​染

3.结膜炎（眼部感染）

4.呕吐、腹泻

5.手掌、脚底或/和臀部出现皮疹（平坦或凸起的斑点）或/和小水泡

6.口腔内侧或/和舌头两侧的口腔溃疡

7. ECDA 或/和 MOH 建议的其他症状

MC has expired, the symptoms of HFMD are still visible,

can the child be allow entry with a doctor clearance letter?

MC已过期，手足口病症状仍明显，

孩子可以凭医生许可函入校园吗？

• Accept the child as long as the doctor clearance letter is dated after the MC.

  只要医生批准函的日期在 MC 之后，就可以接受孩子。

• Send the child home, and only accept the child after the symptoms are cleared.

  将孩子送回家，待症状消失后再接收孩子。

• Ask the parents to see doctor to extend the child MC.

  请家长去看医生以延长孩子的 MC。

• Accept the child but keep telling the parent, they should keep the child at home instead.

  接受孩子，但不断告诉父母，他们应该把孩子留在家里。