Customer Service Quiz

Why is teamwork important?

• Teamwork is important for creating conflicts, working alone, and slowing down progress.
• Teamwork is important for dividing strengths, avoiding responsibilities, and failing to achieve goals efficiently.
• Teamwork is important for competing against each other, duplicating efforts, and causing inefficiencies.
• Teamwork is important for combining strengths, sharing responsibilities, and achieving goals efficiently.

What is a feedback form?

• A complaint log

• A sales record

• A payment receipt

• A way to collect opinions

How should you treat customers?

• Rudely

• With respect

• Ignore them

• Argue with them

What happens when a company has a good reputation?

• People trust it more

• People trust it less

• It loses money

• It becomes unknown

What is teamwork?

• Working alone

• Working together

• Ignoring others

• Arguing with others

What quality should a customer service employee have?

• Rude

• Lazy

• Dishonest

• Friendly

What builds a good reputation?

• Bad service

• Honesty and quality

• Ignoring customers

• High prices

How should a customer service employee dress?

• Sloppy

• Neat and clean

• Casual

• Loud

Why is telephone response important?

• To answer calls quickly and helpfully

• To avoid answering calls

• To keep customers waiting

• To ignore phone inquiries

What can hurt a company’s reputation?

• Honoring promises

• Treating employees badly

• Being fair

• Building trust