
Customer Service Quiz
Authored by DeJuan Williams
Social Studies
3rd Grade
Used 2+ times

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32 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is teamwork important?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a feedback form?
A complaint log
A sales record
A payment receipt
A way to collect opinions
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should you treat customers?
Rudely
With respect
Ignore them
Argue with them
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What happens when a company has a good reputation?
People trust it more
People trust it less
It loses money
It becomes unknown
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is teamwork?
Working alone
Working together
Ignoring others
Arguing with others
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What quality should a customer service employee have?
Rude
Lazy
Dishonest
Friendly
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What builds a good reputation?
Bad service
Honesty and quality
Ignoring customers
High prices
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