Trade In - Procesos Sucursales
Professional Development
•16 Qs
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Trade In - Procesos Sucursales
Quiz
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Other
•
Professional Development
•
Easy
Iris Yau
Used 3+ times
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16 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
¿Debo consultarle al prospecto si tiene un auto?
No es necesario
No sé
Sí, debo consultarle
Depende, si tengo tiempo
2.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
¿Es importante conocer la marca del auto que tiene el prospecto?
Verdadero
Falso
3.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
¿El cliente debe firmar en el 4Q la sección de Ley 81?
Falso
Verdadero
4.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Los 4Q NO deben ser firmados por el Gerente o Supervisor de ventas?
Verdadero
Falso
5.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
¿No es necesario preguntar y profundizar las necesidades del cliente, según los estándares de atención?
Falso
Verdadero
6.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
¿Ricardo Pérez, S.A. se encarga del trámite de traspaso del auto Trade In?
En algunas ocasiones
No
Sí
7.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
¿El Of. de plataforma debe validar que todos los prospectos tengan un 4Q, independientemente de la fuente de origen?
Verdadero
Falso
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