ECS Quiz Set 1

"How long is the connecting flight from New York to Los Angeles?"

State the questioning technique shown above.

• Expert Question

• Leading Question

• Close-ended Question

• Open-ended Question

1.       Which one of the following is true of attitude/psychological barrier to communication?

• The greater the similarity in lifestyle or experience, the less distortion there will be in messages.

• The greater the similarity in lifestyle or experience, the more distortion there will be in messages.

• The greater the similarity in lifestyle or experience, the more the mental filters seen in senders and receivers.

• The greater the similarity in lifestyle or experience, the fewer the mental filters seen in senders and receivers.

Which one of the following types of communication models considers time

as one of the main roles in its communication process?

• Berlo's model

• Helical model

• Aristotle model

• Shannon and Weaver model

Identify the type of communication model shown in the diagram.

• Helical model.

• Berlo's model.

• Aristotle model.

• Schramm's model.

In project management, which mode of communication is considered the most immediate and personal, allowing for real-time interaction and feedback?

• Radio communication

• Face-to-Face communication

• Telephone communication

• Written communication

Susan was having a conversation with her manager and started clenching her fists whilst talking. What does Susan's body language reveal?

• Defensiveness

• Agitation

• Confusion

• Dislike

Why do we use tone and pitch in communication?

• To add word variety

• To remove importance

• To demonstrate authority

• To convey accuracy in message

Which one of the following is true of a good listener?

• Takes notes and listens partially

• Listens in totality and interrupts often

• Interrupts minimally and shows interest

• Records conversation and shows interest

The following are parts of conflict resolution skills except

• collaboration

• self-awareness

• self-control

• sympathy

Which one of the following is a physiological barrier?

• Speech orders such as fluency

• Difficulty writing due to numbness in hand

• Ineffective listening due to lack of practice

• Difficulty reading due to poor understanding