ServiceNow questions part 2

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University

37 Qs

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ServiceNow questions part 2

ServiceNow questions part 2

Assessment

Quiz

Other

University

Practice Problem

Hard

Created by

Chris Hill

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37 questions

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1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

The ServiceNow platform includes which types of interfaces? (Choose three.)

Now Mobile Apps

Service Portals

Now Platform® User Interfaces

 Agent Control Center

 Back Office Dashboard

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following are not included in an Update Set, by default? (Choose four.)

Data

Schedules

Database changes

Scheduled Jobs

Business Rules

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

You are showing your customer a new form that you have created for their new application. They would  like to add a field to the form. Where could you do that? (Choose two.)

A. Select Fields and Columns module

B. Right click on form header, select Configure > Form Layout

C. Click on context menu, select Configure > Form Designer

D. Select Field Class Manager module

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires  maps correctly to the appropriate CMDB tables???

A. Common Service Data Model (CSDM)

B. Service Mapping Utility (SMU)

C. Service Schema Map (SSM)

D. CMDB Class Manager (CMDBCM)

E. CI Class Manager (CICM)

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What do you activate when you want to add applications or functionality within your development  instance???

 App Package

Updated Pack

Patch

 Plugin

App Updated Set

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What field contains a record’s 32-character, unique identifier?

 sn_rec_id

 rec_id 


 u_id

 sys_id

sn_gu_id 


7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Your company is giving all first line workers a special T-shirt as a recognition for their hard work.  Management team wants a way for employees to order the T-shirt, with the ability to specify the  preferred size and color. How would you ensure that only first line workers (non-managers) can submit  the order?

Create Record Producer and use the Available For list to specify First Line [sn_first_line] role

Create Catalog Item and use the Not Available list to specify the Manager Group

 Create Catalog Item and use the Available For list to specify ITIL [itil] role

Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

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