ServiceNow questions part 2

The ServiceNow platform includes which types of interfaces? (Choose three.)

• Now Mobile Apps

• Service Portals

• Now Platform® User Interfaces

•  Agent Control Center

•  Back Office Dashboard

Which of the following are not included in an Update Set, by default? (Choose four.)

• Data

• Schedules

• Database changes

• Scheduled Jobs

• Business Rules

You are showing your customer a new form that you have created for their new application. They would  like to add a field to the form. Where could you do that? (Choose two.)

• A. Select Fields and Columns module

• B. Right click on form header, select Configure > Form Layout

• C. Click on context menu, select Configure > Form Designer

• D. Select Field Class Manager module

Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires  maps correctly to the appropriate CMDB tables???

• A. Common Service Data Model (CSDM)

• B. Service Mapping Utility (SMU)

• C. Service Schema Map (SSM)

• D. CMDB Class Manager (CMDBCM)

• E. CI Class Manager (CICM)

What do you activate when you want to add applications or functionality within your development  instance???

•  App Package

• Updated Pack

• Patch

•  Plugin

• App Updated Set

What field contains a record’s 32-character, unique identifier?

•  sn_rec_id

•  rec_id 

  
  

•  u_id

•  sys_id

• sn_gu_id 

  
  

Your company is giving all first line workers a special T-shirt as a recognition for their hard work.  Management team wants a way for employees to order the T-shirt, with the ability to specify the  preferred size and color. How would you ensure that only first line workers (non-managers) can submit  the order?

• Create Record Producer and use the Available For list to specify First Line [sn_first_line] role

• Create Catalog Item and use the Not Available list to specify the Manager Group

•  Create Catalog Item and use the Available For list to specify ITIL [itil] role

• Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

What is used frequently to move customizations from one instance to another?

•  Update Sets

• Code Sets

• Update Packs

•  Configuration Logs

What icon do you use to change the label on a Favorite?

• Clock

• Hamburger

•  Pencil

• Three dots

What needs to be specified, when creating a Business Rule? (Choose four.)?

• UI action

• Table

• Fields to update

•  Timing

•   Condition to evaluate