Day 3 Training Quiz

This is a type of Order hold where it automatically applied if manual price override has been done.

• Market Restriction Hold

• PSO Override Hold

• Price Change Override

• Credit Check Failure

Order notes are read internally and are added on every order that we create in TEP regardless of the transaction type and it should include the following, EXCEPT.

• Case number

• Reason for the order

• Any reference order numbers

• Credit card details

This is a type of Order hold where it is used when the order was booked and must be forwarded to the warehouse.

• Order Admin Hold/PSO Order Admin Hold

• Duplicate Order Hold

• QC Hold

• Market Restriction Hold

What type of Order hold wherein the Order is on hold with the Credit team and will advise the customer that they need to speak with the Credit team via Phone?

• Market Restriction Hold

• PSO Override Hold

• Temporarily Unavailable

• Hard Credit Holds

What type of Order hold will be released by the Inventory Planner once ready and we must provide the customer the release date but set proper expectations that it could still be changed?

• Market Restriction Hold

• Not Yet Published (NYP)

• Temporarily Unavailable

• Hard Credit Holds

This is a type of Order hold where it is a normal review done by the Credit team and will be released within 24-48 hours.

• Market Restriction Hold

• PSO Override Hold

• Price Change Override

• Credit Check Failure

This type of Order hold will be applied automatically if the credit card used was not authorized by the bank.

• Market Restriction Hold

• PSO Override Hold

• Credit Card Auth Failure

• Credit Check Failure

This Order hold will automatically applied if the system finds another order with the same details, i.e. Account name and number, PO number, ISBN and Quantity.

• QC Hold

• Duplicate Order Hold

• Market Restriction Hold

• PSO Override Hold

Attaching files to a sales order is not mandatory and may not be commonly used.

• True

• False

What orders must be placed on the Pearson Employee House Account?

• Print Products Only

• Desk Copies

• Package ISBNs

• Custom Products