Mr. & Mrs. Smith each have monthly offers. Mr. Smith has a 23RCL1004 (Comp Balcony) and Mrs. Smith has 23RCL1005 (Comp Balcony). They are calling in to ask if they can combine their offers to get a Junior Suite for SY 12/05/24 sailing. (SY 12/05/24 does appear on both sailing grids.)

We would offer them a comp Junior Suite by combining the 23RCL1004 and the 23RCL1005 offers they received

Sadly, we cannot combine the two offers. We can use one of the offers for a comp Balcony then upgrade to the Junior Suite, but this upgrade cost must be paid

We can offer them a comp Balcony with one of the offers and use the other as a TIV towards the upgrade to the Junior Suite as we can only combine the comp offers up to a Balcony. Any remaining upgrade cost after the TIV is applied must be paid by the guest

We can combine the offers and offer them a balcony

Hi this is Samantha. I have a specific sail date I want to book, but none of my offers have the sailing as eligible. I do have another offer with $150 Trade-in-Value, but the sailing is outside of the Trade-in-Value date. The guest's last sailing was within a year from her requested sail date, and her THEO was over $300.

Unfortunately, we cannot use the Trade-in-Value beyond the sail by date of the offer. However, based on the play of your last sailing, we can provide an exclusive casino discount (Comp based on play)

We could review your play on your last sailing, we can make an exception to have the $150 Trade-in-Value used for the specific sailing you are looking at.

Sadly, we cannot use the Trade-in-Value beyond the sail by date of the offer. However, I can help you look at alternative sailings where one of your offers would be applicable.

A guest received a Club Royale Monthly offer for a comp balcony stateroom and I received another offer through one of your Partners, MGM, for a comp Ocean View stateroom. Are we able to combine both these offers to get a suite?

We cannot combine the offers from separate marketing campaigns; however, we can book two separate bookings with each offer.

Since both are in the same household, we can combine your offers to receive a one-category upgrade; however, it cannot exceed a Junior Suite.

Sadly, we are not able to combine both offers, but we are able to create the booking using one offer and use the Trade-in-Value of the other offer toward the upgrade cost of the suite.

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Written Assessment 1 Review

Quiz

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English

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Professional Development

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Practice Problem

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Easy

Genesis Orellana

Used 1+ times

FREE Resource

27 questions

Show all answers

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

These have no cash value and used to calculate what tier a guest qualifies for and accumulates during a player program.

Period points

Tier points

Reward points

Casino points

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Funds that are provided to players with a pre-approved amount

Credit line

Wire Transfer

Foreign Currency

Seapass withdrawal

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

SeaPass withdrawals are allowed for purchase of casino chips/tokens for gaming within our casinos.

True

False

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Search for a record by a Membership number or Consumer ID

ID search

Profile Search

Booking Search

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Search for a record by using an individual's personal information

ID search

Profile Search

Booking Search

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Search for a record by entering a booking number and sail date

ID Search

Profile Search

Booking Search

MULTIPLE SELECT QUESTION

5 mins • 1 pt

Independent Reps:

travel partners are able to book Independent Rep offers

We are able to discuss the comp amounts applied to their booking

Commission earned is based on the casino gaming activity, not the Cruise Fare

Independent Rep offers are individualized offers

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These have no cash value and used to calculate what tier a guest qualifies for and accumulates during a player program.

Funds that are provided to players with a pre-approved amount

SeaPass withdrawals are allowed for purchase of casino chips/tokens for gaming within our casinos.

Search for a record by a Membership number or Consumer ID

Search for a record by using an individual's personal information

Search for a record by entering a booking number and sail date

Independent Reps:

For casino bookings, if there's a sailing that will start or sails over the holiday, is it considered a Holiday Sailing:

For casino bookings, if there's a sailing that disembarks on a holiday, is it considered a Holiday Sailing:

Does the Trip Summary tab review points accumulated for annual tier change qualification?

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