Review quiz (topic 5-7)

Maria is not here right now. Would you like her to _____ your call?

• Answer

• make

• return

• take

"We were very surprised and disappointed by this" is an expression we use when we…

• Request

• Clarification

• Complaint

• Suggestion

Wait a second. I'll ________

• Get you through

• Put you through

• Put through you

• Get through you

Draft is ….

• Email you have started writing but not sent

• Adverts and emails from addresses you do not know

• Places to keep your emails so that you can easily find them

• Emails you do not want to keep

Example of a formal salutation is…

• Hello Tom

• Hi Nancy

• Tony

• Dear Mr Piper

I'm afraid she's in a meeting at the moment. May I ___ a message?

• Take

• leave

• send

• give

Would you like to ____ a message?

• make

• take

• type

• leave

What are the basic structure of an email (in order)

• Subject, Salutation, Body, Signature, Closing

• Subject, Salutation, Opening, Body, Closing

• Salutation, Subject, Body, Signature, Closing

• Subject, Salutation, Body, Closing, Signature

Hold on a minute please. I'll see if she's free. The bold phrase means…

• Connect one caller to another

• Speak more slowly

• Wait for a short period

• Put the phone down

How would you read this email: teaching_ job@english_academy.id?

• teaching hyphen job at English underscore academy dot I d

• teaching underscore job at English underscore academy dot I d

• teaching underscore at English academy dot I d

• teaching hyphen job at English hyphen academy dot I d