What is the role of a Business Correspondent (BC) in the banking sector?

To provide banking services in unbanked areas

To approve large corporate loans

What is a primary function of a Business Facilitator in the banking industry?

Assisting in financial literacy and awareness programs

What is the primary purpose of the KYC (Know Your Customer) mechanism in banking?

To prevent money laundering and fraud

What is a primary reason companies choose to outsource their business processes?

To reduce operational costs and focus on core activities

To increase control over internal processes

To manage supply chain logistics

To decrease employee productivity

What is the main responsibility of a Quality Analyst in a BPO?

Ensuring service quality and compliance with standards

Why are strong reading skills important for a BPO employee?

To understand and interpret customer inquiries accurately

To develop marketing strategies

What is the role of IT support in a BPO environment?

To assist with technical issues and maintain IT infrastructure

To handle financial transactions

To develop new marketing strategies

What is the primary goal of a QRC in BPO?

To handle and resolve customer queries efficiently

During a sales call, what should be the main focus of the salesperson?

Building rapport with the customer

Reading a script without deviation

Why is empathy important in customer service?

To understand and relate to the customer’s feelings

What is a crucial first step when handling a customer complaint?

Acknowledging the complaint and apologizing for any inconvenience

What is a key element of professional email etiquette?

Ensuring clear and concise communication

Using excessive exclamation marks

Which of the following is considered good chat etiquette?

Using proper grammar and punctuation

Using all caps to emphasize points

What is the primary purpose of accounting?

To track financial transactions and provide financial information

The matching principle in accounting requires that:

Revenues and expenses are recorded in the period they are incurred

. All transactions are recorded twice

Assets are matched with liabilities

Transactions are recorded only when cash is received

What does the accounting equation represent?

Liabilities = Expenses + Equity

What is the primary objective of bookkeeping?

To systematically record financial transactions

What does a compound journal entry involve?

Multiple debits and/or multiple credits

Transactions with fixed assets only

What is the purpose of posting journal entries to the ledger?

To organize and summarize financial transactions

When posting to a ledger, which of the following is true?

Debits are recorded on the left side, and credits are recorded on the right side

Debits are recorded on the right side

Credits are recorded on the left side

Only credits are posted to the ledger

Which of the following is considered proper email etiquette?

Using a clear and concise writing style

Using emojis in professional emails

Sending emails without a closing remark

Lending to which sector is not part of priority sector lending?

Allied activities to agriculture

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Authored by Kappu Kappu

Financial Education

University

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following banks is known as the "banker's bank" in India?

State Bank of India

Reserve Bank of India

ICICI Bank

Punjab National Bank

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of bank is allowed to offer only basic banking services without involving in lending activities?

Commercial Banks

Payment Banks

Regional Rural Banks

Cooperative Banks

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a primary function of commercial banks in India?

Issuing currency notes

Formulating monetary policy

Accepting deposits and granting loans

Regulating stock exchanges

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main characteristic of a recurring deposit (RD)?

Lump sum deposit at once

Regular monthly deposits

Free from tax deductions

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which service allows customers to deposit cash after banking hours?

Mobile Banking

ATM

Internet Banking

Doorstep Banking

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who is responsible for formulating monetary policy in India?

Ministry of Finance

Reserve Bank of India

Securities and Exchange Board of India

Planning Commission

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an instrument of monetary policy?

Tax rates

Foreign exchange rates

Repo rate

Trade tariffs

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Complete revision

Which of the following banks is known as the "banker's bank" in India?

What type of bank is allowed to offer only basic banking services without involving in lending activities?

Which of the following is a primary function of commercial banks in India?

What is the main characteristic of a recurring deposit (RD)?

Which service allows customers to deposit cash after banking hours?

Who is responsible for formulating monetary policy in India?

Which of the following is an instrument of monetary policy?

What does CRR stand for in the context of banking?

Which initiative was launched to ensure access to financial services for all households in India?

Financial Inclusion aims to provide which of the following services to underserved populations?

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