Tech on Deck

Which of the following is/are the new Google product/s that our customers may avail when they board the Celebrity Edge series ships?

Select all that apply.

• Google Smart Pass

• Google Laser

• Android Tablets

• Android Phones

Google Smart Pass allows our guests to access different onboard services using their fingerprints. All of the following can be done using Google Smart Pass, EXCEPT:

• Making purchases onboard

• Accessing their staterooms

• Embarking or disembarking at the port

• Requesting a room service

Customer Joana calls you to cancel their pre-purchased Google Laser a day before the sailing and demands a full refund. What would you tell Customer Joana?

• 1. “May I ask the reason for your cancellation? Our sales team will need to evaluate your reason to know if you’d be given a full refund.”

• 1. “We’ll process your cancellation and inform you if a full refund has already been made.”

• 1. “Unfortunately, we can’t provide you a full refund because our policy requires that you cancel your pre-purchased product at least 48 hours prior to sailing.”

• “We’re sorry but we could no longer process your cancellation because it’s not allowed by our policy.”

You’re the Contact Center Agent supporting customer Esther. They tell you that their niece wouldn’t want to explore the cruise ship and would rather stay at their stateroom. Despite this, Esther still wants their niece to enjoy the cruise. 

What Google product would you suggest Esther to rent, to keep their niece entertained?

• Google Laser or Android Tablets

• Google Laser or Google Smart Pass

• Google Laser only

• Google Smart Pass only

As a Contact Center Agent, you’re asked to promote the available Google products to our customers. To which customer would you recommend a Google Car?

• To Customer Irene who is sailing out of the port in Washington, and is heading to the pier from her house.

• 1. To Customer Dyllan who is sailing out of the port in California, but isn’t sure how to travel from the airport to the pier.

• 1. To Customer Erik who wants to navigate the cruise ship using a map powered by augmented reality.

• 1. To Customer Lisa who wants to watch the onboard performances, but doesn’t want to go to the theater.