chap 8 part 3
Authored by Khoi Minh
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24 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is true of business process changes?
Business process change should not be carried out during a phase of entropy.
Business process change requires a careful blend of top-down and bottom-up involvement.
Centralization must be adopted by the top management for the business process change to be successful.
Employee participation should be minimal during a business process change.
Successful business process change is not accompanied by a sense of urgency.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In the reengineering process, the first step involves
emphasizing top management's commitment to reengineering.
implementing the chosen strategy across the organization.
optimizing top-down and bottom-up perspectives.
creating a sense of urgency among managers.
setting goals and developing a strategy.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following can help make the reengineering process more effective?
Limiting communication
Creating a sense of urgency in the organization
Adopting a highly centralized organizational structure
Refraining from making extensive changes
Limiting employee involvement in the process
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following can help make the business change process more effective?
Limiting employee involvement in the process
Refraining from creating a sense of urgency in the organization
Starting the process with a new, clean slate
Limiting communication channels
Refraining from changing company strategies
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which approach by management is best for an effective reengineering process?
Adopting a hands-off leadership style
Using micromanagement leadership techniques
Adopting a strong but not autocratic leadership style
Reducing any sense of urgency in the organization
Eliminating employee participation in the process
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is one of the assumptions on which the theory and practice of organization development (OD) are based?
Employees tend to perform well when micromanagement techniques are used.
The total organization and the way it is designed influence the way individuals behave within the organization.
All employees have a strong need to control and influence their colleagues and the organization's work processes.
Employees naturally dislike their work and lack ambition.
A successful corporate leader is one who adopts an autocratic style of leadership to control his subordinates.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Libra Technologies Inc. frequently asks its employees to measure such things as supervisor effectiveness. The company circulates various questionnaires among all its employees to get their insights. Which organization development is illustrated in the scenario?
Third-party peacemaking
Survey feedback
Team building
Process consultation
Force-field analysis
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