chap 8 part 3

Which of the following is true of business process changes?

• Business process change should not be carried out during a phase of entropy.

• Business process change requires a careful blend of top-down and bottom-up involvement.

• Centralization must be adopted by the top management for the business process change to be successful.

• Employee participation should be minimal during a business process change.

• Successful business process change is not accompanied by a sense of urgency.

In the reengineering process, the first step involves

• emphasizing top management's commitment to reengineering.

• implementing the chosen strategy across the organization.

• optimizing top-down and bottom-up perspectives.

• creating a sense of urgency among managers.

• setting goals and developing a strategy.

Which of the following can help make the reengineering process more effective?

• Limiting communication

• Creating a sense of urgency in the organization

• Adopting a highly centralized organizational structure

• 
  Refraining from making extensive changes

• Limiting employee involvement in the process

Which of the following can help make the business change process more effective?

• 
  Limiting employee involvement in the process

• 
  

  Refraining from creating a sense of urgency in the organization

• Starting the process with a new, clean slate

• 
  Limiting communication channels

• 
  Refraining from changing company strategies

Which approach by management is best for an effective reengineering process?

• Adopting a hands-off leadership style

• Using micromanagement leadership techniques

• Adopting a strong but not autocratic leadership style

• Reducing any sense of urgency in the organization

• Eliminating employee participation in the process

Which of the following is one of the assumptions on which the theory and practice of organization development (OD) are based?

• Employees tend to perform well when micromanagement techniques are used.

• The total organization and the way it is designed influence the way individuals behave within the organization.

• All employees have a strong need to control and influence their colleagues and the organization's work processes.

• Employees naturally dislike their work and lack ambition.

• 
  A successful corporate leader is one who adopts an autocratic style of leadership to control his subordinates.

Libra Technologies Inc. frequently asks its employees to measure such things as supervisor effectiveness. The company circulates various questionnaires among all its employees to get their insights. Which organization development is illustrated in the scenario?

• Third-party peacemaking

• Survey feedback

• Team building

• Process consultation

• 
  Force-field analysis

_____ activities are aimed at analyzing the current condition of an organization; this approach involves using questionnaires, opinion surveys, interviews, archival data, and meetings to assess the various characteristics of the organization.

• 
  Life and career planning

• 
  Technostructural

• 
  Third-party peacemaking

• Diagnostic

• Process consultation

An organization might use _____ to generate profiles of its current activities in order to identify areas in need of correction.

• life and career planning

• 
  team building

• third-party peacemaking

• 
  diagnostic activities

• process consultation

Leading Edge Software Inc. has introduced a new activity called "Group Farming" in which the company's executive groups participate in farming activities for three hours every month. This activity has been designed by the company to emphasize the importance of interdependence and coordination among its employees. Which of the following organization development techniques is the company using?

• Third-party peacemaking

• Team building

• Process consultation

• Survey feedback

• 
  Coaching and counseling