Tomo's Quiz

What application was used to create TMA(SG)'s FP Chatbot (Tomo)?

• Power Virtual Agent

• Power Automate

• Online Chatbot creator

• Agent Assistance

Why was FP Chatbot (Tomo) created?

• To answer commonly asked questions anytime anywhere

• ISD requested to test on new technology

• FP members are too lazy to answer users' questions

• Users' feedback to have Chatbot

When was FP Chatbot (Tomo) launched in TMA(SG)?

• October 2023

• October 2022

• March 2023

• March 2024

What does 'Tomo' means in Japanese?

• Wisdom & Friend

• Friendship & Togetherness

• Excellent Customer service

• Happiness & Helpfulness

What is NOT one of Tomo's background?

• Users unsure location of resources

• Users need to refer to multiple documents

• FP members answer repetitive questions

• Pras san's request to create IT tool

What is NOT one of the key features of Tomo?

• Tomo is available 24/7 anytime anywhere

• Centralized location for resources

• Summarized approval matrix

• Tomo support unique question only

What does will happen if you type 'Quick access' to Tomo?

• Locate policies/forms/guides

• Identify specific FP members contact person

• Email FPD

• Feedback form

What is the short-cut phrase to use when chatting with Tomo to identify specific FP members?

• Live agent

• Help me

• Restart

• Quick access

Which fun element was added to Tomo to promote usage?

• Food/Drink randomizer

• Weather forecast

• Generate daily's fortune/horoscope reading

• Inform new Popmart launch's release date

What is the next milestone on Chatbot for TMA?

• Collaborate with ISD/DX to create better AI Bot

• Self-develop better AI Bot using online tool

• Encourage more Human interactions

• Ask Tomo to create a new future AI tool