Technical Fault Diagnosis

What is a symptom of an overheating computer?

• The computer notifies the manufacturer.

• The computer will not power on

• The computer locks up, freezes, or shuts down

• The BIOS displays an error on the screen

While you are performing troubleshooting, a program is not responding and will not close when the exit button is clicked. How can you end the frozen program without losing your other work?

• Press Alt+Tab to close the program and re-open the previous application

• Click the Minimize button and then click the Maximize button in the program window

• Press and hold the power button until the display goes black, and then press the power button again

• Press Ctrl+Alt+Del, start the Task Manager, and end the task from the Applications tab

What is the last step of the troubleshooting process?

• Discuss the issue with your team so that other technicians are aware of it

• Follow up regularly with the user to make sure the problem hasn't resurfaced

• Perform a system upgrade for the user so that the issue doesn't happen again

• Document your findings, actions, and outcomes in a knowledge base

What should you do when you suspect that there are multiple issues to troubleshoot?

• Ignore the hard things and fix what you know

• Ask an experienced user

• Address each issue individually

• Try to fix everything at once

You press the power button on a computer, but it does not start. What is the first thing that you should do when diagnosing this problem?

• 
  Open Device Manager and look for error messages

• 
  Unplug all USB devices.

• Use the Help and Support Center and start investigating related issues

• Check physical connections and power sources

When you start a troubleshooting discussion with a user, what should you have them do?

• Back away from the computer so as not to make it worse

• Give you the status of the computer, including any error messages or unusual conditions

• Call someone else in to help

• Reboot the computer by turning the computer off and back on again

What are grinding noises coming from the system most likely a warning sign of?

• The hard drive is physically damaged

• 
  There are one or more bad data sectors on the drive

• The cables on the drive are not connected correctly

• 
  The data on the hard drive might be corrupted

After performing the standard troubleshooting steps, your built-in Ethernet port still isn't functioning. Which option should you check before escalating the problem?

• The instruction manual

• A skilled friend

• The system BIOS

• The manufacturer's website

Why should you consult your hardware manufacturer's documentation prior to attempting a Do-It-Yourself fix?

• To avoid electrical shock or other injury.

• 
  For warnings, caveats, and guidelines for dismantling and repairing your system.

• You might void your warranty if you tinker with the hardware

• Manufacturers supply a list of required tools for working with their hardware systems

fun fact, you can speed up your computer by

• add more ram

• deleting temporary file

• run disk cleanup utility

• Emptying Recycle Bin