Email Phrases

Which one is the correct ORDER of the structure of a formal email?

• Opening phrase

  Subject

  Greeting

  Main Body

  Closing

  Signing Off

• Subject

  Greeting

  Signing Off

  Opening phrase

  Main Body

  Closing

• Subject

  Greeting

  Opening phrase

  Main Body

  Closing

  Signing Off

• Greeting

  Subject

  Opening phrase

  Main Body

  Closing

  Signing Off

Which statement is the correct one to use in a formal email for the GREETING phrase.

• I am writing to confirm ...

• Thank you for your time.

• Good morning to all,

• To whom it may concern,

Which statement is the correct one to use in a formal email for the Opening phrase.

• Thank you for your time.

• I would like to meet on Sunday, if you are available then.

• I am writing to you with regard to your business card order.

• I look forward to meeting you.

Which statement is the correct one to use in a formal email for

Enquiring for information phrase.

• I am writing to confirm your business card order.

• I would like to know about the price of 100 business cards.

• Please have a look at the attached business template.

• Thank you for your business card order.

Which statement is the correct one to use in a formal email for

Making a complaint.

• I am afraid I was not entirely happy with your printing service.

• I would like to know about the price of 100 business cards.

• Please have a look at the attached business template.

• I am sorry to hear about your dissatisfaction with our service.

Which statement is the correct one to use in a formal email for

Apologizing.

• I was not quite satisfied with your service.

• I await your apology and compensating me for the damaged product.

• Thank you for your apologizing for the inconvenience you caused me.

• I am sorry to hear about your dissatisfaction with our service.

Which statement is the correct one to use in a formal email for

Scheduling a Meeting.

• I look forward to meeting you.

• I would like to meet with you on Monday at 10 AM, if you are available then.

• I am afraid we need to cancel our meeting this week.

• I am writing to you in response to your concerns about our last meeting.

Which statement is the correct one to use in a formal email for

Referring to an Attachment.

• I am writing to confirm that I have received your attachment with the details of the employees.

• I would like to request from you to send me an attachment with the details of the employees.

• As requested, please find attached the details of the employees.

• I am afraid I was not able to open the attachment you sent me.

Which statement is the correct one to use in a formal email for the

Closing phrase.

• Please accept our sincerest apologies for the inconvenience that it has caused.

• If you have any questions, please do not hesitate to contact me.

• As promised, I’m writing to send you the minutes of the meeting.

• Kind regards,

Which statement is the correct one to use in a formal email for the

Closing phrase.

• Thank you for your email regarding the list of events for this week.

• We are sorry to hear about your dissatisfaction with our service.

• Yours sincerely,    

• Thank you for your time and effort.