Hospitality Establishment Quiz

Which two of the following should a guest expect when eating in a chain restaurant?

1.Good level of service.

2. Value for money.

3. Greeted by the manager.

4. Food is silver served.

• 1 and 2.

• 2 and 3

• 3 and 4

• 4 and 1

Which two of the following would be an outcome of non-compliance of regulations?

1. Equal opportunities.

2. Legal action.

3. Risk of closure.

4. Safer environment.

• 1 and 2

• 2 and 3.

• 3 and 4.

• 4 and 1.

A business provides good guest service. Which of the following describes the benefit this has on employees?

• It will increase financial profit.

• It will improve job satisfaction.

• It will improve guest bookings.

• It will decrease staff hours.

Why must an establishment not share guest information on social media?

• To avoid unwanted reviews.

• To prevent a mis-use of work time.

• To prevent bad publicity.

• To avoid breaching confidentiality.

Which one of the following is a principle of guest service?

• Exceeding customer’s expectations.

• Staff looking after each other.

• Inflexible attitude to work.

• Good value for money.

Which one of the following activities will reduce waste left on customer’s plates?

• Planning the menu.

• Reviewing portion sizes.

• Limiting range of stock.

• Implementing a re-use system.

Which one of the following is the most likely consequence to staff working in a stressful environment?

• Increased accidents.

• Reduce use of stock.

• Reduced waiting times.

• Increase customer turnover.

Which of the following is the next job role for a food service supervisor?

• Barista.

• Team member.

• Front line manager.

• Senior manager.

Which one of the following is a barrier to effective communication?

• The use of jargon.

• Looking at the guest.

• Taking in a loud voice.

• Pictures on the menu.

Which of the following is a benefit of good communication in a hospitality establishment?

• Increase stock usage.

• Reduced annual audits.

• Increased workload.

• Reduced staff turnover.