English Test (JG 8-10)

1.How should you greet customers when they first enter the restaurant?

• Hey, what do you want?

• You can't sit here.

• Do you have a reservation?

• Good evening! How many in your party?

2.What is the proper way to handle a customer's order if the kitchen is running behind schedule?

• Ignore the situation and hope the customer doesn't notice.

• Offer a free drink or appetizer and keep the customer updated on the status of their order.

• Tell the customer to be patient.

• Blame the kitchen staff.

3.What should you do if a customer has a food allergy?

• Ignore their concerns and serve the dish as usual.

• Inform the kitchen about the allergy and ensure the dish is prepared safely.

• Tell the customer that they shouldn't eat out if they have allergies.

• Suggest they order something else without confirming with the kitchen.

4.How should you respond if a customer asks for a recommendation?

• I don't know, everything is good.

• Our chef's special today is the grilled salmon, which is very popular.

• Just pick whatever you like.

• I'm not sure, I haven't tried anything here.

1. Can you tell us about your previous experience working in a restaurant or a similar setting?

2. How would you manage a situation where you accidentally served the wrong dish to a customer?"

Tell me about yourself.