Week 1 Voice

Which of the followings can't be found on the Accounts tab?

• Negative Balances

• Chargebacks

• Direct Deposits

• P2P Payments sent with Debit Card

• Bitcoin Transactions

Where can we storage the sensitive information?

Can we find Cash Card Transactions and Add Cash & Cash Outs on the Payments tab?

• Claro que por supuesto que si 🤩

• Falso de Toda falsedad 🤨

Hey there! I'm Laquisha, I need to know if my boyfriend send the money I sent to him to his bank or if he send that to another girl 😡
Can we disclose that info?

• Yes

• No

• Don't be toxic ma'am

Phone number, email address, Cash tags. How do we name that on Regulator/Cash App?

Is this an Authorized payment?
I bought a puppy for my son's birthday through the Facebook market, so I sent the money to the guy, but he blocked me and didn't answer my calls.

• Yes, it is because the customer mentioned they sent the payment

• No, because the recipient didn't receive the money

• Yes, because conocen a yaper?

• No, because the customer is was scam

What is the KA we are going to use for the next case: ''I don't know what Cash is however I receive a Card with my name on it''?

• Cash App Card - Found & Unsolicited Cards

• Cash App Card - Card Tab Management

• Cash App Card - Overview

• Cash App Card - Unsolicited Cards

In which of these cases we can use the next QT: Cash App {Card Issue - Proof of Address}?

• P.O. box address

• DOB Missing

• Multiple tokens with the same device

• #CCS_NA_CARDSUSPENSION

What would be the best QT if the customer wants to dispute a P2P transaction on their app?

• Cash App {Card Dispute - IRF Required}

• Cash App {P2P Dispute - IRF Required}

• Cash App {Voice Only - Cash App Dispute - File In-App}

• Cash App {Payment Dispute Canceled - Sender}

I was trying to send money to my mom but I sent it to the wrong account. Her cash tags is $piecEofc4ke and her name is Marizza Romero. (After reviewing, the money is still on the recipient's account).
What piece is missing for this misdirected payment?

• Last 4 of intended recipient's debit card

• Intended recipient's phone number or email address

• Full legal name of incorrect recipient

• Full bank account numbers