MTN Quiz

What is the primary objective of the Instore pilot survey?

• To implement a new billing system

• To reduce operational costs

• To increase sales revenue

• To boost VOC capabilities and enhance customer-centric approach

What is the main reason for the Bundle Bonanza changes?

• To comply with ICASA regulations and mitigate decline caused by free promo allocations

• To increase free promo allocations

• To reduce customer satisfaction

• To introduce new billing methods

How can customers manage their local voice calls?

• Use a different mobile network provider

• Purchase MTN Voice bundles via *136*2#

• Visit the nearest MTN store

• Send an email to customer support

What is the purpose of the Dealer help desk escalation process?

• To manage social media accounts

• To promote new MTN products

• To handle various customer queries and issues

• To organize internal training sessions

What is the main focus of the Y’elloTrader and Business Trader?

• Combining consumer deals and creating a new trader for business customers

• Introducing a new billing system

• Launching a new marketing campaign

• Expanding into international markets

What is the main benefit of the MTN Yellow plans Training?

• Educating on the new MTN Yellow plans being launched

• Introducing a new customer support system

• Providing discounts on existing plans

• Launching a new loyalty program

What is the purpose of the Credit Vetting updates?

• Launching a new credit card

• Introducing new payment methods

• Decoupling and consisting of four credit vetting authentication pillars/events

• Implementing a new customer feedback system

What is the main focus of the Device Trade-In Power Hour?

• Introducing a new device trade-in program

• Launching a new device

• Managing the trade-in process for devices

• Providing customer support for device issues

What is the main goal of the BRC Communications Updates?

• Launching a new communication platform

• Expanding into new markets

• Simplifying messaging and cleaning up distribution lists

• Introducing a new communication strategy

What is the main objective of the Ask Once (Way of Work | Addressing Concerns) initiative?

• To streamline processes and reduce complaints

• To implement a new customer feedback system

• To improve customer service by addressing concerns efficiently

• To increase operational costs