Which of the following is NOT listed as an interpersonal skill required to work effectively as part of a team?

• Creating trust

• Negotiation skills

• Technical skills

• Problem-solving skills

Why are interpersonal skills important in delivering customer service?

• They help in creating a product.

• They ensure high quality service delivery.

• They are required for financial management.

• They are used for marketing strategies.

Which of the following is an example of an interpersonal skill?

• Coding

• Persuasion techniques

• Data analysis

• Financial planning

What is the consequence of not having effective interpersonal skills in a team?

• The team will not be able to deliver high quality service.

• The team will not be able to create a product.

• The team will not be able to manage finances.

• The team will not be able to market their services.

What does it mean if you trust someone?

• You believe they are honest and sincere and will not deliberately harm you.

• You believe they will always agree with you.

• You believe they will never make mistakes.

• You believe they will always be available.

What do you believe if you trust someone to do something?

• You believe they will do it.

• You believe they will ask for help.

• You believe they will ignore it.

• You believe they will forget about it.

What do you believe if you trust someone's judgement or advice?

• You believe it is good or right.

• You believe it is always perfect.

• You believe it is always wrong.

• You believe it is unnecessary.

What is negotiating?

• When one party makes a decision independently

• When two or more parties are trying to reach a mutually beneficial decision

• When a supervisor gives instructions to a team

• When a team member works alone on a project

Why is negotiating important in a team setting?

• It shows you are willing to be competitive

• It shows you are willing to be flexible and collaborative

• It shows you are willing to work independently

• It shows you are willing to avoid conflicts

What can be difficult if you do not have negotiation skills?

• Reaching agreements with colleagues, supervisors, and other people you work with

• Working independently on projects

• Following instructions from supervisors

• Completing tasks on time