CompTIA A+

A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. Which of the following methods can the administrator use to troubleshoot the server?

• SFTP
• SSH
• VNC
• MSRA

A company wants to remove information from past users' hard drives in order to reuse the hard drives. Which of the following is the MOST secure method?

• Reinstalling Windows
• Performing a quick format
• Using disk-wiping software
• Deleting all files from command-line interface

A user is having phone issues after installing a new application that claims to optimize performance. Which of the following should the technician perform FIRST to mitigate the issue?

• Reset the phone to factory settings.
• Uninstall the fraudulent application
• Increase the data plan limits.
• Disable the mobile hotspot.

A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?

• End user acceptance
• Perform risk analysis
• Communicate to stakeholders
• Sandbox testing

A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access. What should the technician do FIRST?

• Scan and remove the malware.
• Schedule automated malware scans.
• Quarantine the system.
• Disable System Restore.

A company is issuing smartphone to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?

• Anti-malware
• Remote wipe
• Locator applications
• Screen lock

A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. Which of the following is the BEST solution for a technician to implement?

• Disable the browser notifications.
• Run a full antivirus scan.
• Disable all Action Center notifications
• Move specific site notifications to Block

After clicking on a link in an email, a CFO received an error about the organization's bank. Which of the following should the technician perform FIRST?

• Update the browser's CRLs.
• File a trouble ticket with the bank
• Contact the ISP to report the concern.
• Instruct the CFO to exit the browser.

A help desk technician is troubleshooting a workstation in a SOHO environment running above normal baselines. The technician discovers an unknown executable. Which is the MOST effective way to check other machines for this unknown threat?

• Run a startup script that removes files
• Provide a sample to the antivirus vendor
• Manually check each machine
• Monitor outbound network traffic

A technician is installing a printer on a network. Which of the following should the technician configure to ensure the printer is accessible to the largest number of users?

• Assign a static IP address
• Configure automatic updates
• Enable SNMP
• Configure printer sharing