Making a doctor's appointment

Hello, Doctor Smith's surgery. How can I help you?

• Hello, I need an appointment

• It's G-o-m-e-z

• I feel dizzy

Have you been to the surgery before?

• No, I haven't.

• Yes, it's 10 Main Street.

• My name's Hellen.

Can I take your full name, please?

• I need an appointment, please

• Yes, it's 555111324.

• Yes, it's Hellen Mirren.

How do you spell that?

• No, I can't.

• M-I-R-R-E-N

• It's Hellen Mirren.

Is your address 10 Main Street?

• I've got a cold

• Yes, it is.

• Yes, I have been to the surgery before.

Is your telephone number 5551123456?

• Yes, it is.

• Yes, I have been to the surgery.

• 3pm

Can I take your telephone number, please?

• No, you can't.

• Sure, it's 999654324.

• 10am

What's the matter?

• I feel sick and I've got a headache.

• I need an appointment

• It's Mirren.

When would you like an appointment for?

• 10 Main Street

• I've got a headache.

• Is Friday available?

Is Thursday at 4pm OK?

• Yes, that's perfect.

• I've got a cold

• Yes, I have.