Production and Quality Management Quiz

What is job production?

• The production of a one-off product made to order.

• The continuous production of standardized products.

• The production of goods in large quantities.

• The production of goods using automated stages.

Which of the following is a characteristic of flow production?

• High variety in output needs.

• High initial set up costs.

• Lower staff costs.

• Production of bespoke products.

What is the main goal of lean production?

• To increase the variety of products.

• To reduce costs and increase efficiency.

• To produce goods in large quantities.

• To use more raw materials.

What does TQM stand for?

• Total Quality Management

• Total Quantity Management

• Timely Quality Management

• Total Quality Measurement

Which of the following is NOT a benefit of high quality?

• Increased revenue through improved reputation

• Higher costs of quality inspection

• Can set higher prices

• Lower costs in reduced product recalls

What is the role of procurement?

• Establishing a relationship with suppliers to buy raw materials.

• Ensuring high quality products are sent to the customer.

• Reducing costs and increasing efficiency.

• Managing customer service expectations.

Which of the following is a characteristic of just-in-time stock control?

• High costs in storage and insurance.

• Items do not perish or become obsolete.

• You will have buffer stock if it is needed suddenly.

• Some stock may be perishable or obsolete.

What is the main focus of customer service?

• The quality experienced by the customer.

• The production of goods in large quantities.

• The procurement of raw materials.

• The reduction of production costs.

Which of the following is a method of good service?

• Providing discounted or free parts and servicing.

• Using social media to engage customers.

• Offering loyalty schemes.

• Providing good product information.

What is market segmentation and why is it important for businesses?