Interviewing is _____.

C. Best for executives and managers

A. Typically done at the same time as observation

B. Best for groups of workers with the same role

D. The elicitation technique of last resort

The most important activity in the spiral information elicitation process is:

B. Validating the results of the analysis with stakeholders to ensure they are accurate

A. Utilizing interviews and workshops with stakeholders

C. Including as many solution options as possible

D. Contacting and using the smallest number of stakeholders possible

What is the most common time to hold a project retrospective?

D. Right after the project work is completed

A. During the information elicitation spiral

B. At the end of each interview

C. At the end of each fiscal year

What is one of the challenges associated with using surveys?

D. Respondents may misinterpret the questions, and you may misinterpret the answers.

A. You must customize them for each individual recipient.

B. They typically result in a high response rate with an overwhelming amount of data to process.

C. They eliminate the use of other elicitation techniques.

As the BA, you know that using metrics is important for an objective analysis. However, you do not have any data on the person‐hours for maintaining your company’s ERP software system. You know that four or five different people have assisted with this task. What would be the best approach to estimate this activity?

B. Use the input from the four or five people and estimate the maintenance person‐hours from those numbers.

A. Do not try to estimate the activity unless you have exact data.

C. Search for ERP maintenance estimates outside the company.

D. Remove the maintenance activity from the business process.

The best metrics _____.

C. Indicate if the process satisfies its purpose

A. Are typically easy to collect

D. Require the application of advanced formulas

Pareto analysis is _____.

B. A technique for categorizing and arranging data

C. Also known as Ishikawa analysis

D. Necessary for creating use case diagrams

A use case diagram is _____.

C. Good for showing who is involved in which activities in a business process

A. Useful for depicting the sequence of activities in a process.

B. Necessary for using the GQM approach

D. Typically created by starting with the outputs of a process

When conducting a SIPOC analysis, you should start with the _____.

B. Outputs of the business process

A. Customers who receive the outputs of the business process

C. Inputs required to produce outputs of the business process

D. Suppliers of the inputs required to produce outputs of the business process

C. The actors who perform a process

Based on the diagram below, which of the following statements is true?

A. Each task is assigned to zero or many members.

B. Each milestone is related to one or many tasks.

C. Each task is a part of one or many projects.

D. Each member is assigned to one and only one project.

What is the first step in the STP method?

A. Define the essential features of the current state and the forces that impede moving to a more desired state.

B.Define the state you want to achieve after the improvements have been completed.

C.Identify the suppliers who provide inputs to the process.

D.Analyze the stakeholders expected who benefit from the output of the process.

D. The relationship between A and C

A. How much improvements will cost

B. How long improvement will last

C. The expected benefit of the improvements

Which of these statements about swimlane diagrams is true?

B. Swimlane diagrams identify which actor is responsible for which task.

A. Swimlane diagrams are used to depict the results of Pareto analysis.

C. Swimlane diagrams depict actors as stick figures.

D. Swimlane diagrams show schedule information.

Which of these statements about causal analysis is true?

A. Knowing the symptoms of a problem may not lead to identifying the actual root cause of that problem.

B. Causal analysis will always result in the identification of a single root cause.

C. Fixing a symptom of a problem eliminates the need for causal analysis.

D. An ERD is usually the best tool to use with causal analysis.

2818 BA POST

Authored by Ricardo Junco

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25 questions

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MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is typically the last item to appear in a business case?

A. The recommended option

B. Alternative options considered

C. Problems with the current process

D. ROI data

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following attributes must a high‐quality business process possess?

A. It must be automated.

B. It must be inflexible.

C. It must produce verifiable results.

D. It must include no more than three hand‐offs.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A business process analysis should be undertaken any time that ________________.

A. A change will affect the process, or problems with the process need to be addressed

B. Management reorganizes a department

C. A causal analysis is performed

D. The process implementation plan is presented to management

MULTIPLE CHOICE QUESTION

1 min • 1 pt

You need to identify the root causes of a problem with a process. Which of the following should you create?

A. An ERD

B. An Ishikawa (fishbone) diagram

C. A process flowchart

D. A use case diagram

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following statements concerning models is true?

A. It is best for a BA to specialize in one modeling technique.

B. No single model represents every aspect of a process.

C. Models are only useful for depicting the current process.

D. An ERD is a type of process model.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

W. Edwards Deming is most closely associated with which of the following?

A. Capability Maturity Model Integration

B. 80‐20 Rule

C. 14 Points

D. Fishbone diagram

MULTIPLE CHOICE QUESTION

1 min • 1 pt

You have just conducted GQM analysis. Which of the following items is the most likely result  of your analysis?

A. A list of root causes of problems with the process

B. A list of stakeholders

C. The expected ROI for your proposed solution

D. The metrics with which you will measure the process

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2818 BA POST

Which of the following is typically the last item to appear in a business case?

Which of the following attributes must a high‐quality business process possess?

A business process analysis should be undertaken any time that ________________.

You need to identify the root causes of a problem with a process. Which of the following should you create?

Which of the following statements concerning models is true?

W. Edwards Deming is most closely associated with which of the following?

You have just conducted GQM analysis. Which of the following items is the most likely result of your analysis?

Interviewing is _____.

The most important activity in the spiral information elicitation process is:

What is the most common time to hold a project retrospective?

Access all questions and much more by creating a free account

Popular Resources on Wayground

You have just conducted GQM analysis. Which of the following items is the most likely result  of your analysis?