Grievance Procedure Overview

What is the first stage of a typical grievance procedure?

• Mediation

• Informal Discussion

• Formal Written Complaint

• Dismissal

Put these steps in order when dealing with a grievance

• Informal Discussion

• Hearing

• Submission and Acknowledgement

• Investigation

• Decision

What is the primary goal of the informal discussion stage in a grievance procedure?

• To escalate the issue to higher management

• To resolve the issue quickly and amicably

• To document the grievance formally

• To involve legal counsel

How can a poorly managed grievance procedure impact workplace relationships?

• It can improve team cohesion

• It can lead to increased trust among employees

• It can cause tension and conflict

• It can enhance communication

What is the role of mediation in the grievance procedure?

• To provide a legally binding resolution

• To facilitate a neutral discussion between parties

• To escalate the grievance to higher management

• To document the grievance formally

What does ARBITRATION mean?

What is the final stage of a typical grievance procedure?

• Informal Discussion

• Formal Written Complaint

• Mediation

• Arbitration

How can a well-managed grievance procedure positively impact workplace relationships?

• By increasing employee turnover

• By fostering a culture of open communication

• By creating more conflicts

• By reducing trust among employees

What is one of the key legal requirements for a grievance procedure in Great Britain?

• It must be informal

• It must involve external legal counsel

• It must be fair and transparent

• It must be resolved within 24 hours

What does ACAS stand for?

• Achievement, Completion and Academic Support

• A Comprehensive and Amiable System

• Advisory, Conciliation and Arbitration Service

• Advice, Collaboration and Achievement Service