Grievance Procedure Overview

Grievance Procedure Overview

Professional Development

11 Qs

quiz-placeholder

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Grievance Procedure Overview

Grievance Procedure Overview

Assessment

Quiz

Life Skills

Professional Development

Practice Problem

Hard

Created by

Donna Wilmshurst

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11 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first stage of a typical grievance procedure?

Mediation

Informal Discussion

Formal Written Complaint

Dismissal

2.

REORDER QUESTION

1 min • 1 pt

Put these steps in order when dealing with a grievance

Informal Discussion

Hearing

Submission and Acknowledgement

Investigation

Decision

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary goal of the informal discussion stage in a grievance procedure?

To escalate the issue to higher management

To resolve the issue quickly and amicably

To document the grievance formally

To involve legal counsel

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can a poorly managed grievance procedure impact workplace relationships?

It can improve team cohesion

It can lead to increased trust among employees

It can cause tension and conflict

It can enhance communication

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the role of mediation in the grievance procedure?

To provide a legally binding resolution

To facilitate a neutral discussion between parties

To escalate the grievance to higher management

To document the grievance formally

6.

OPEN ENDED QUESTION

3 mins • 1 pt

What does ARBITRATION mean?

Evaluate responses using AI:

OFF

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the final stage of a typical grievance procedure?

Informal Discussion

Formal Written Complaint

Mediation

Arbitration

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