Affirm collections 3rd day quiz

For the OBC call opening do we need to verify the customer's SSN?

• True

• False

"Hello, is this Mr. Jim ?" [Yes] is this the correct greeting?

• True

• False

Tags

CCSS.L.1.6

CCSS.L.3.6

Which of the following options is a compliance fail?

• Telling a third party that you are calling on a debt.

• Provide an incorrect timeframe for payment processing.

• Telling the customer the minimiranda after verification.

• None of the options are compliance fail.

While reading the payment process disclosure, if you cough, it is necessary to start the disclosure since the beginning?

• True

• False.

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.3

In which tool are we able to find the furnishing details for a loan?

• Mordor.

• Salesforce - CMS.

• Agent Portal.

• TCN.

''Late payments are going to impact your ability to take out future loans with affirm'' is this information accurate, and correct?

• True

• False

What information should we provide in each call if necessary?

• Payment methods on file, and any failed pavement.

• AutoPay status, payment methods on file.

• Charged off date, next due date, and payment methods on file.

• Next due date, next payment amount, and AutoPay status.

What should we tell to the customer's if they stay that they already spoke with affirm, or that they already paid their overdue amount?.

• We should tell the customer that the calls will stop until the next day from when they process the payment, and close the call.

• Tell the customer that depending on the number of days overdue they might receive several collections calls from affirm.

• Explain that there's a slight delay in communication between systems, ask if there are any other questions and close the call.

• Explain that there's a slight delay in communication between systems, ask if they want to make a payment for their upcoming due date.

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.5

When attempting to collect overdue payments should we collect the most recent one or the oldest one?

• The oldest one.

• The most recent one.

What is the correct order of the payment hierarchy?

• Full payment, schedule payment, partial payment, promise to pay.

• Full payment, promise to pay, partial payment, schedule payment.

• Full payment, partial payment, promise to pay, schedule payment.

• Full payment, partial payment, schedule payment, promise to pay.